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5 Posts

471

January 6th, 2022 12:00

7577 does not work on battery

With charger unplugged, laptop will not boot.

With charger plugged in, laptop works fine. Battery indicates 92% charge.

I have tried disconnecting the battery cable and reconnecting, no luck.

 

Please advise,

Steve

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January 6th, 2022 12:00

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4K Posts

January 7th, 2022 04:00

Try resetting the BIOS!!!

Disconnect AC and remove the Base Cover.

Disconnect Main Battery and RTC/BIOS battery.

Connect AC and power-on for just a few seconds.

Disconnect AC and reassemble.

5 Posts

January 7th, 2022 06:00

Thanks Adrian, good idea. Unfortunately, the laptop doesn't boot at all now. I think it's flashing 3 amber, 1 white on the front led, which I think means it needs a new cmos battery. The flashes are pretty fast, and hard to count.

The battery is a common CR2032, but since it has leads and a connector they get $30-$40 for them. What a racket!

5 Posts

January 14th, 2022 14:00

Finally got the cmos battery. Boots fine now.

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