None of the troubleshooting fixed it, and it seems unjust that the best solution would be to buy a $50 power cord because a Dell-designed cord just stopped working. I have tried everything I could think of, I have hard-reset it, reset everything except windows and files, updated every driver, undid updates. Nothing seems to work. I don’t understand why Dell cables cost so much if comsumers are forced to only buy Dell-made cables, since Dell won’t let 3rd-Party sellers have their cords operate. It is an uncool scam for money, never buying a Dell laptop again.
I am having the same problem (with an official Dell power supply) - the problem happened just after a BIOS update. Regrettably I didn't pay attention to the BIOS version 'before' I did the BIOS upgrade. Although I downgraded the BIOS to 5 different earlier levels, the problem persists. This problem happened (of course) very shortly after the 1-year after purchase, so I'm on my own. I will take it to a local computer store to see if 'their' power supply works. If it does, I will likely buy a $10 power supply from Amazon (and return it if it doesn't work).
It's sad if I have to spend $50 to buy another 'official Dell' power supply due to a BIOS upgrade. I provide technology support for people that live in my community, and they frequently ask for help on what computer to purchase. It sure would have an impact on any future Dell purchases - both for me and my clients.
DELL-Jesse L
Moderator
•
17.9K Posts
0
June 8th, 2018 07:00
AmethystHarrison,
Click the links below for troubleshooting and resolving the adapter error.
Troubleshoot AC Adapter Error Messages on Dell Laptop PC
AC Adapter
AmethystHarrison
2 Posts
1
June 9th, 2018 12:00
None of the troubleshooting fixed it, and it seems unjust that the best solution would be to buy a $50 power cord because a Dell-designed cord just stopped working. I have tried everything I could think of, I have hard-reset it, reset everything except windows and files, updated every driver, undid updates. Nothing seems to work. I don’t understand why Dell cables cost so much if comsumers are forced to only buy Dell-made cables, since Dell won’t let 3rd-Party sellers have their cords operate. It is an uncool scam for money, never buying a Dell laptop again.
Coder0504
1 Rookie
•
3 Posts
0
April 14th, 2019 09:00
I am having the same problem (with an official Dell power supply) - the problem happened just after a BIOS update. Regrettably I didn't pay attention to the BIOS version 'before' I did the BIOS upgrade. Although I downgraded the BIOS to 5 different earlier levels, the problem persists. This problem happened (of course) very shortly after the 1-year after purchase, so I'm on my own. I will take it to a local computer store to see if 'their' power supply works. If it does, I will likely buy a $10 power supply from Amazon (and return it if it doesn't work).
It's sad if I have to spend $50 to buy another 'official Dell' power supply due to a BIOS upgrade. I provide technology support for people that live in my community, and they frequently ask for help on what computer to purchase. It sure would have an impact on any future Dell purchases - both for me and my clients.
Rhoger
11 Posts
0
January 6th, 2020 12:00
Go to Device Manager in Control Panel, and disable Microsoft AC Adapter (in Battery device)
Ayahawey
1 Message
0
March 25th, 2020 15:00
AC Adapter Wattage and type cannot determined