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March 10th, 2025 08:10
Alienware 310M Mouse firmware will not update
Dell G7 17 7790
Hi All
I have an G7 -17 I recently did a windows 11 upgrade from W10.
One problem I am having is Alienware 310M Mouse firmware will not update.
It keeps on reminding me.
But when I click on the notification it takes me to Alienware Command Centre
Says New version; 1.0.23.24 and click Update.
Error message is
Firmware Update Failed
Invalid firmware file Firmware update cannot proceed
Please contact Dell Support
Model number; Alienware 310M Wireless Gaming Mouse
Any help would be appreciated
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ejn63
10 Elder
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30.1K Posts
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March 10th, 2025 19:15
Unless you're having issues with the device, leave it as is. There is no such firmware listed for the mouse.
https://www.dell.com/support/product-details/en-us/product/alienware-mouse-aw310m/drivers
Rickytricky
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March 11th, 2025 01:51
Thank you ejn63 for your reply and input
I am having other problems since upgrading to W11
I was going to make another post about that. As below
If I leave the computer in sleep mode.
It crashes. A very loud high pitch then low pitch sound emits from the laptop many hours later.
The screen is very bright white.
Support Assist app window says
Successfully updated
Then i restart it seams fine
But It has done this 3 times.
After each time I run Support Assist ( says all up to date no problems)
After the 2 second time I also ran in administrator the repair tool as below.
DISM.exe /Online /Cleanup-image /Restorehealth
But did it again last night
Should I make a new Post?
ejn63
10 Elder
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30.1K Posts
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March 11th, 2025 12:43
There are two roads you can take -- remove Windows 11 and revert to Windows 10. Does that solve the problem? If it does and you want windows 11, do a clean install of it. The upgrade from 10 to 11 does not always go according to plan.
Rickytricky
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6 Posts
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March 12th, 2025 04:00
@ejn63 Thank you for your help
I think it could be a problem with Support Assist.
So I will make another post