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1 Rookie

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6 Posts

51

March 10th, 2025 08:10

Alienware 310M Mouse firmware will not update

Dell G7 17 7790

Dell G7 17 7790

Hi All

I have an G7 -17 I recently did a windows 11 upgrade from W10.

One problem I am having is Alienware 310M Mouse firmware will not update.

It keeps on reminding me.

But when I click on the notification it takes me to Alienware Command Centre 

Says New version; 1.0.23.24 and click Update.

Error message is

Firmware Update Failed

Invalid firmware file Firmware update cannot proceed

Please contact Dell Support

Model number; Alienware 310M Wireless Gaming Mouse

Any  help would be appreciated

10 Elder

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30.1K Posts

March 10th, 2025 19:15

Unless you're having issues with the device, leave it as is.  There is no such firmware listed for the mouse.

https://www.dell.com/support/product-details/en-us/product/alienware-mouse-aw310m/drivers

1 Rookie

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6 Posts

March 11th, 2025 01:51

Thank you ejn63 for your reply and input

I am having other problems since upgrading to W11

I was going to make another post about that. As below

If I leave the computer in sleep mode.

It crashes. A very loud high pitch then low pitch sound emits from the laptop many hours later.

The screen is very bright white.

Support Assist app window says

Successfully updated

Then i restart it seams fine

But It has done this 3 times.

After each time I run Support Assist ( says all up to date no problems)

After the 2 second time I also ran in administrator the repair tool as below.

DISM.exe /Online /Cleanup-image /Restorehealth

But did it again last night

Should I make a new Post? 

10 Elder

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30.1K Posts

March 11th, 2025 12:43

There are two roads you can take -- remove Windows 11 and revert to Windows 10.  Does that solve the problem?  If it does and you want windows 11, do a clean install of it.  The upgrade from 10 to 11 does not always go according to plan.

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6 Posts

March 12th, 2025 04:00

@ejn63​ Thank you for your help

I think it could be a problem with Support Assist.

So I will make another post 

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