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August 6th, 2023 06:00
backlit keyboard
I have this PC since few months and this week when I opened my laptop my backlit keyboard didn't turn on or tunr RGB lights on, when I tried to press on my laptop keyboard it didn't worked seems like my pc doesn't recognize my backlit keyboard
- What I did to try and solve it but it didn't work:
delete my keyboard drivers
update my alien command center center and reset it
restart my pc
turning my pc in safe mode
- but the laptop keyboard still not working
I also noticed in device manager that there's something weird: AWCC Driver (exclamation point), I don't know if it has something with my laptop keyboard who isn't turning lights on and not typing but I need help to fix it
- Also I asked for a cousin to buy me the pc from USA to bring it to me to Algeria so I can't even use my warranty and change my laptop keyboard (even if I barely used it) since it works only in USA and Canada , please how can I fix it? Reset bios? Reset my windows ?



AdrianG001
4 Operator
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4K Posts
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August 8th, 2023 00:00
If your Dell laptop's backlit keyboard isn't turning on, there are a few steps you can take to troubleshoot and resolve the issue:
Check Keyboard Backlight Settings:
Restart the Laptop:
Adjust Power Settings:
Update Keyboard Drivers:
Check BIOS Settings:
Check Keyboard Backlight Fuse:
Check for Physical Damage:
Reinstall Keyboard Drivers:
Perform a System Restore:
Contact Dell Support:
Remember that troubleshooting hardware issues can sometimes be complex, and it's important to be cautious when working with your laptop's internals. If you're not comfortable with any of these steps, seek assistance from a professional technician or Dell support.