If the laptop shuts down as soon as you pull the adapter then very probably a battery issue even if 62% is displayed. Run diagnostics (F12 immediately at boot) and watch for any battery or adapter errors.
And please post the exact model number of your system for additional diagnostics.
JOcean
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12.6K Posts
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August 8th, 2021 20:00
If the laptop shuts down as soon as you pull the adapter then very probably a battery issue even if 62% is displayed. Run diagnostics (F12 immediately at boot) and watch for any battery or adapter errors.
And please post the exact model number of your system for additional diagnostics.