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December 21st, 2021 02:00
Bitlocker issue
My laptop weirdly has a bitlocker issue and it doesnt seem to accept the pin. When i seek support it says i dont have support as i moved from UAE to UK and now my warranty is not applicable. What is the way i can fix it ?
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jphughan
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December 21st, 2021 05:00
@Afk27 Read the text of the BitLocker prompt carefully. Is it asking for the PIN, or is it asking for the Recovery Key? If it is in fact asking for the PIN and it isn’t being accepted, then there may be an issue with the TPM, which is involved with PIN processing. In that case, you should see a line of text on that screen saying that you can press some key (I think Esc) to enter a Recovery Key instead. In that case, do that, since the Recovery Key does not rely on the TPM. Hopefully you actually backed that up somewhere.