Booting problem after ssd install

Question

Hi   I bought an ADATA SSD 512Gb hard drive for my Dell Inspiron 5558 Laptop and it doesn't seem to work properly. I installed the hard drive in the laptop, installed Windows 10 right after and everything was running smoothly during the installation of the OS. After windows installed and the laptop restarted, a bunch o information appeared on a black screen that was summarized in 'No bootable device'. I thought that my Hard drive was not being detected, so I ran a diagnosis and when it tested the memory it showed me an error that said 'the diagnosis of the Hard drive could not be completed, do you want to continue? ' . The same error provided me with a Qr code that I scanned and was led to dell support (that contained articles articles on the matter), where I confirmed my theory that maybe my hard drive wasn't being detected, so I opened Bios and went to system information to make sure, I found out that the hard drive was in fact being detected (because the Primary hard drive, within the Device Information section, shows information of the Hard drive). Then I decided to change the boot from Legacy to UEFI or secure boot and after that it booted successfully. I decided to install the laptop drivers and make a few other app installations and discovered that when I restart my laptop it doesn't boot again, it gets on a restart loop and the only way I can stop it is when I'm redirected to a windows troubleshooter, where I can shutdown the computer. After doing that I realized that when I shutdown the computer it boots normally but whenever I restart the computer it gets in a restart loop. When I run the diagnosis, the laptop says it cannot finish the Hard drive diagosis and takes me to dell support where i cannot find the solution for my problem.   Any ideas on how I can solve this issue ?   Note: with my old HDD it doesn't have the same issue

Mlcap · Accepted Answer

Hey

So I finally found out what's the issue. I decided to take AdrianG001's advice and reinstall windows 10 using a different image. I have a habit of installing computer drivers right after I install windows, where during this process I found out that a driver provided by Dell's Support Assist with the name of Serial - ATA Driver was the culprit. I reinstalled windows 3 times and installed every driver the laptop needs including the Serial ATA driver just to make sure. Evertime I installed all the drivers, but excluding the Serial ATA, I was able to restart my laptop without any problem, but everytime I installed the Serial ATA driver it made the laptop enter into the restarting loop issue I mentioned above. After realizing that the Serial ATA driver is problematic I didn't install it after reinstalling windows 10 on my laptop for the last time and I haven't had any related issues since then.

I only had this issue with the SSD I installed but never had a problem with my HDD so I presume that there must be a bug in the driver or the driver does not support my SSD.

AdrianG001 · Answer

It seems windows image you have on the SSD is corrupt.

It would be better if take an backup from the hard-drive,restore it to SSD and then check again.

You can also manually install windows on SSD to confirm its functionality.

Mlcap · Answer

Thank you, I will give it a try

MAYANK YADAV 5510 · Answer

Actually the serial ATA (SATA) is valid for hardrives only and not for ssds as they use nvme protocol

Mlcap · Answer

Thank you, lesson learned

Inspiron

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