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June 22nd, 2019 07:00

Canon MFP wireless corruption

I have an Inspiron 5567 running Windows 10. I have had a Canon G3100 MFP connected to it for the last 18 months without a problem. A week or so ago I lost the ability to print wirelessly (it will still print with usb) from my computer. The printer also prints wirelessly from my phone or my GF's laptop, so I have determined that it must be my laptop. 

I have been through troubleshooting, uninstalled and reinstalled drivers and entire software packages. The latest reinstall actually printed a document when I restarted the computer, but then when I tried to print normally from word it gave me an error message, even though it tells me the printer is online and connected. (Shows Error - Printing in the print queue)

I suspect this is either a Dell update or a Windows 10 update, but I ask if anyone else has experienced this.

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293 Posts

June 22nd, 2019 08:00

Did you upgrade WIN 10, to new version 1903, which caused the issue?  When you re-installed drivers for the Canon, I assume it was from Canon's website?  

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