Unsolved
This post is more than 5 years old
1 Message
0
299
June 22nd, 2019 07:00
Canon MFP wireless corruption
I have an Inspiron 5567 running Windows 10. I have had a Canon G3100 MFP connected to it for the last 18 months without a problem. A week or so ago I lost the ability to print wirelessly (it will still print with usb) from my computer. The printer also prints wirelessly from my phone or my GF's laptop, so I have determined that it must be my laptop.
I have been through troubleshooting, uninstalled and reinstalled drivers and entire software packages. The latest reinstall actually printed a document when I restarted the computer, but then when I tried to print normally from word it gave me an error message, even though it tells me the printer is online and connected. (Shows Error - Printing in the print queue)
I suspect this is either a Dell update or a Windows 10 update, but I ask if anyone else has experienced this.
0 events found


Teetertotter
2 Intern
•
293 Posts
0
June 22nd, 2019 08:00
Did you upgrade WIN 10, to new version 1903, which caused the issue? When you re-installed drivers for the Canon, I assume it was from Canon's website?