Can't select SSD when trying to do a clean Win 10 install

Question

I'm trying to install a new WD Blue 250 GB SATA SSD in my Dell Inspiron 15 3567. I have checked the BIOS and the System information shows it is set to UEFI and the SATA operation mode is set to AHCI. When I go to install Windows 10, the SDD doesn't show up as available to install Windows 10 on. I tried a second SSD and that shows up as not installed also. I have ran the diagnostics and it shows no hard drive. What else do I need to do to get the hard drive recognized? Any assistance would be greatly appreciated.

Clintlgm · Accepted Answer

@TamieP wrote:

While I am getting the missing driver prompt, neither SSD shows up in the BIOS.

Your install is looking for the IRST driver, you get this from Intel. Download the f6flpy 64bit and unzip it to a folder you create on the USB install thumb drive your using. When you get the prompt for missing driver point it to the RST driver on your install media. Then your SSD will show up as a volume to install too.

JOcean · Answer

Are you getting a driver is missing prompt when you try to install, if so try the following site.

https://www.youtube.com/watch?v=xNIdOs_50r4&index=13&list=WL&t=291s

Also

https://superuser.com/questions/993878/windows-10-install-dont-recognize-ssd

TamieP · Answer

While I am getting the missing driver prompt, neither SSD shows up in the BIOS.

jphughan · Answer

If the 'System information/summary' section of the BIOS setup doesn’t list your hard drive(s), then they’re not being detected at a hardware level, in which case no amount of tinkering with drivers or the SATA Operation setting will resolve that. If you’ve confirmed that the drives in question work in another system and made sure you have a snug connection between the drive and SATA connector on your system, then it would seem to be a hardware issue with your system, possibly a damaged SATA connector or ribbon cable, depending on how that system’s internals are designed.

TamieP · Answer

That worked. Thank you!!

codewaffle · Answer

For me, I was able to see the SSD in BIOS Device Configuration, but like you I wasn't able to select it whenever trying to install Windows 10.

The solution was to create the partition in command prompt from the Windows installation menu.

1. From the Windows installation bootable USB go to Advanced options --> Launch command prompt

2. Follow this guide to create the disk partition using DISKPART: How to use DiskPart to clean and format drive not working on Windows 10 | Windows Central
3. Then select and install in the Windows installation

If you don't see the SSD in the Device Configuration screen (after f12 boot), BIOS can't detect it, and it may not be seated correctly or supported.

ejn63 · Answer

Does the drive show up in Setup (f2 at powerup)?

Inspiron

Can't select SSD when trying to do a clean Win 10 install

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