4 Operator

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6.2K Posts

July 24th, 2019 06:00

Welcome to the Dell Community @Jhors 

If there is not an "Eject" button then it is most likely a dust cove plate.

Go to "This PC"

There if you have a DVD/CD it should be listed???

If one is listed right click on it then click on "Eject"

Best regards,

U2

4 Operator

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6.5K Posts

July 24th, 2019 06:00

Please list Dell model number and version of windows. Example: Dell Inspiron 3543, windows 10

If you don't know, type msinfo32 into the search box, you'll see it listed by System Model.  

8 Posts

July 24th, 2019 06:00

This is the model, Dell Inspiron 3531

8 Posts

July 24th, 2019 06:00

Thanks for helping me out. The CD drive already disappeared. I can no longer see it. What do I do?

4 Operator

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6.2K Posts

July 24th, 2019 06:00

@Jhors 

Have you ever used the drive before???

To better assist you, we would need the exact model number of your laptop/desktop???

Identify your Dell:

https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/l...

Best regards,

U2

PLEASE DO NOT POST ANY SERVICE TAGS!!!

9 Legend

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14K Posts

July 24th, 2019 07:00

Even if optical drives don't have an actual Eject button, they typically have a manual eject pinhole.  If you unbend a paper clip, you should be able to press that into the pinhole to activate the manual eject.  Afterward you can just remove the disc and close the tray, and the optical drive will continue working normally.

8 Posts

July 24th, 2019 07:00

@jphughan IMG_20190724_220909.jpg

 

@I cannot see any pinhole where I can insert a paperclip

4 Operator

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6.5K Posts

July 24th, 2019 07:00

Type Device Manager onto the search box then look to see if DVD/ CD- Rom drives listed. If there's one, expand, right click driver and then update it. If there no DVD/ CD driver, select 'Action' at the device manager taskbar, and then click on 'Scan For Hardware Changes', hopefully DVD / CD drive appear. Please click on link below for additional DVD / CD troubleshooting.

Your CD or DVD drive is not recognized by Windows or other programs

https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs

8 Posts

July 24th, 2019 07:00

UCAMEB4ME I forgot to tell that I've never used the CD Drive. 

4 Operator

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6.2K Posts

July 24th, 2019 08:00

@Jhors 

Try removing the Optical-Drive Filler: "One screw"

Inspiron 15 3531 Service Manual:

https://downloads.dell.com/manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/inspiron-15-3531-laptop_service%20manual_en-us.pdf

Removing the Optical-Drive Filler starts on page 17.

Regards,

U2

8 Posts

July 24th, 2019 16:00

Thank you I'll try to do it.

8 Posts

July 24th, 2019 17:00

@LSUFAN51 There is DVD/CD Rom Drives, when I expand it I can see Linux File-CD Gagdet USB Device but it says "Currently, this hardware device is not connected to the computer" 

4 Operator

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6.2K Posts

July 24th, 2019 17:00

@Jhors 

Let us know what you find.

Regards,

U2

4 Operator

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6.2K Posts

July 24th, 2019 18:00

@Jhors 

Did you remove the screw and slide the cover out???

CDFiller.PNG

Your picture shows you do not have a CD/DVD installed.

Regards,

U2

EDIT: Virtual CD/DVD Drive

4 Operator

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6.2K Posts

July 25th, 2019 00:00

@Jhors 

So all you have is a plastic filler no CD/DVD drive???

CDFiller#2.PNG

Regards,

U2

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