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380

September 18th, 2022 21:00

Connection with Internet issue

To whom it may concern,

I have this dell inspiron 15 5000 series 

I have windows 11

I reset the computer to factory reset (no transfered data at all)

My issue is when i open edge or chrome or even the dell app itself. I either cant get a connection to the internet or it will take time to actually connect and load a page. After actually opening the app or browser would work normall. However if i close them, upon re-open I experience the issue once more. 

Please help, this is annoying. 

Best Regards,

Casper

4 Apprentice

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591 Posts

September 19th, 2022 02:00

Hello,

Do you have smartbyte installed ? this app is known to slow down internet connections and you need to remove this app here is how you can do that after that reboot and run a speedtest better speed now ?.

2 Intern

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508 Posts

September 19th, 2022 04:00

Hi

C:\>netsh wlan show interfaces

There is 1 interface on the system:

    Name                   : Wi-Fi
    Description            : Intel(R) Wireless-AC 9560
    GUID                   : 
    Physical address       : 
    State                  : connected
    SSID                   : WhiffyOne
    BSSID                  : 
    Network type           : Infrastructure
    Radio type             : 802.11ac
    Authentication         : WPA2-Personal
    Cipher                 : CCMP
    Connection mode        : Auto Connect
    Channel                : 64
    Receive rate (Mbps)    : 866.7
    Transmit rate (Mbps)   : 866.7
    Signal                 : 88%
    Profile                : WhiffyOne

6 Operator

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4K Posts

September 20th, 2022 01:00

Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there's a difference. If not, turn mobile data off and Wi-Fi on and check again.

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