Dell D6000 USB keyboard problem #2

Question

Hi, I have the same issue here, and as stated by other user, the issues only appears when the docking station is connected via USB C to my computer. If I connect it via USB A my keyboard/mouse work perfectly via the hub

Update : after a few hours, it seems that even with the USB A port the keyboard doesn't seem to work. I have the wireless desktop 900 from Microsoft, so I only have one USB receiver for both keyboard and mouse, but the mouse seems to work perfectly.

So either USB A or C the display works perfectly, the mouse too, it's just the keyboard that has some lag and/or doesn't work from time to time.

I checked on march 17 2020, all the software needed was up to date on my laptop

michaelmass · Answer

@djossouj Check your dock hub firmware is up-to-date. Latest version (A03) is available here:

djossouj · Answer

Hi, I've tried it and as suspected, all was already updated. Hi also updated my post to add some info to my setup and problem

MTDavey · Answer

I've got someone who's having the same issue and funny enough its also a Microsoft Keyboard.

Laptop: Dell 7410

Dock: D6000

Tried over USB C and A, updating all drivers/firmware/BIOS and even replacing the keyboard but the issue doesn't go away. any one got anymore suggestions?

I'll be replacing the dock soon as a last resort so will let you know if that fixes it

moonshot301 · Answer

I'm having the same issues on two Dell laptops. All drivers and firmware is up-to-date. It used to work fine. I don't know what changed other than Windows Update?

Inspiron

Dell D6000 USB keyboard problem #2

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