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May 3rd, 2023 01:00
DELL G15 5520 - KERNEL SECURITY CHECK FAILURE
Dell G15 5520
My laptop came to BSoD when I started Genshin Impact on my laptop , and the error code shows KERNEL_SECURITY_CHECK_FAILURE. But luckily it only happens when I start the genshin impact software.
Solutions that I've tried but didn't fix
- uninstall the genshin impact software and reinstall it.
- update driver to the latest version.
- run a diagnostic test and it says no problem
No Events found!


DELL-Jesse L
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May 4th, 2023 05:00
NAOFUMI,
You may want to check out the Genshin Impact website for possible solutions.
ejn63
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May 4th, 2023 07:00
https://answers.microsoft.com/en-us/windows/forum/all/i-keep-getting-blue-screen-after-opening-genshin/0e6b9c38-f5d8-4ff7-a2ec-9428554e5422