Dell G5 15 5587 headset/microphone problem

Question

I have steel series arctis 3 gaming headset. My headset was working properly once but then, somehow, my mic started to not to work. I started using the built-in microphone of my dell laptop. I was worried it was cuased because of my headset and tried it on another computer( samsung win8 ) and it worked just fine. Then I searched the whole internet( literally) hoping I can fix it by using some software. I tried couple of realtek audio drivers. But nothing changed. After that, I have downloaded the drivers and MaxxAudioPro for my specific product.(from here).

Something happened and when I plugged in my headset maxxaudiopro asked me about which device I plugged in. And I chose the right one. For most of the users having this issue, the problem is solved here. But nothing changed on my computer. Besides, now I can't use my built-in microphone(LOL). I am really confused and start to think it's a hardware related problem. Waiting for your solutions...

(This is Turkish but it says output device is headset and in recording it says the recorder device can't be used.)

system32.dll · Accepted Answer

Well something magic happened. I did the same process. Delete the old driver and reinstall the 6.0.1.8642 version driver then reboot. After that I plugged in my headset and select headset on maxxaudiopro pop-up. And it worked. I did the same process before but this time worked. I have no idea why.

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

DELL-Jesse L · Answer

system32.dll,     Click here to update the bios as well as the intel management engine interface drivers.

system32.dll · Answer

I did the updates but nothing has changed regarding to my problem.

system32.dll · Answer

edit: Currently I'm using a different driver otherwise I can't even use the built-in microphone.

DELL-Jesse L · Answer

system32.dll,   What is the other driver you are using?

Teffers · Answer

Hey bud i had the same issue with my laptop Dell were useless and were 0 help wanted me to format my pc ... not happening, well turns out the issues is super to fix

1. Open start bar and look for "Realtek Audio Console"

2. At the bottom left of the console you see a button called "Device advance settings" click it.

3. Once in there you will see "Enable jack detection when device is plugged in" by default it is on.. turn it off

4. then you will see another setting "connector Retasking" Select "Headset (with microphone)"

and you are done. just reboot your PC and all should be good.

system32.dll · Answer

6.0.1.8186

DELL-Jesse L · Answer

system32.dll,   Great to hear it is working now.  Thank you for letting us know.

Martasu · Answer

Thanks!  The solution also works for Latitude 5480.

rudolfxjacobs · Answer

@Teffers​ thanks, worked like a charm

PKRobbertse · Answer

This it what worked for me on a Dell G5 15 5515,

1. Adjust Realtek Audio Console Settings

One effective solution, particularly highlighted in a Dell community forum thread for a similar model (Dell G5 15 5587), involves configuring the Realtek Audio Console. The steps are as follows:

Open the "Realtek Audio Console" application, which is typically pre-installed or available through Dell's driver updates.
Navigate to "Device advanced settings."
Disable the option "Enable jack detection when device is plugged in." This prevents the system from misinterpreting the headset connection.
Set "Connector Retasking" to "Headset (with microphone)" to ensure the audio jack is configured for both audio and microphone use.
Save the changes and reboot the laptop to apply the settings.

Inspiron

Dell G5 15 5587 headset/microphone problem

1. Adjust Realtek Audio Console Settings

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