Dell G5 5587 docking solution

Question

Please don’t get too technical with me, I’m just looking for a simple solution.

I realise any dock will not power my PC and that I will need to power the PC separately. I want to drive 2 x monitors a mouse, keyboard have USB connectivity for other stuff (phone etc). I am not a gamer (yes, why but a G5...my error maybe) so the display is for video, spreadsheets, PowerPoint....

My work PC has a K17A dock which does not work! When the laptop is open and 3 screens visible (which I do not want) the mouse works fine. Shut the lid (PC set to ‘do nothing when lid shut’) and the mouse no longer works but moves in massive uncontrollable leaps. Displays OK.

So my questions are:

1. What dock do I need to buy for it all to function nicely for my needs?

2. Is there a setting I’m missing to make the K17A dock work - for the life of me I cannot fathom why the mouse goes haywire when the lid is shut!

Thanks for any help.

Masher991 · Answer

Sorry, the works docking station is a WD15.

ieee488 · Answer

Have you reached out to your employer's IT department about your problem? Have you asked your employer for a different WD15 to see if perhaps the one you have is defective?

ieee488 · Answer

Your 5587 has Thunderbolt and since all three of your external monitors work this seems more of a configuration issue rather than a hardware issue.

https://www.dell.com/support/kbdoc/en-us/000124295/guide-to-dell-docking-stations

Masher991 · Answer

The one I have works 100% fine with my works Dell Latitude 7390 so I know it is not the PC. The setup I am working on is for personal use but thought I'd start by seeing if my work equipment fitted the bill. It does not

Thanks for your response.

jphughan · Answer

@Masher991  So all of your peripherals connected through the dock work properly when you've got the lid open, but the problems only occur when the lid is closed?  In that case, it doesn't sound like a dock issue to me.  Sounds like a firmware glitch.  Have you updated your system to the latest BIOS release?

Inspiron

Dell G5 5587 docking solution

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