Dell g7 15 7590 Alienware Command Center (FX not working)

Hi,

We have responded to you via Private message.

Dell-ArunV

im having the same problem how did you fix yours

I also have the same problem on my G7 17' i7-9750H.

I have same problem too. I cannot change my RGB keyboard color

 what does this mean?

I have a similar problem with Alienware Command Center, I can't use any of its functions, every time I turn it on it will show that the components are being updated, but when I try to turn it on for 2 days, it still shows that it is being updated, my network speed is 500M, which is abnormal, I can't adjust my fan and hardware functions, which makes me very angry

Hi Ivey zoe.

Thank you for posting and for sending the service tag information via private message. We have opened a case and have replied to your private message.

Geoffrey

I'm also having the same problems after a supposed update. Now I can't use the AWCC. Any fix yet?

My AWCC wont even update to the point where it has the four tabs up top and I tried a reinstall and now it isn't working at ll

Mine's been doing the same thing since I bought it in March/April. Spent 6+ hours on the phone with Dell support and they even took logs of the failures to send in. I haven't ever heard back from them, and the software still won't work, even following the procedures that others have used to fix theirs. It's quite frustrating.

Any chance anyone could walk me through uninstalling and reinstalling?