4 Posts
0
2697
August 15th, 2021 07:00
Dell Inspiron 5570 Non Bootable USB using Recovery Tool and stuck in Boot Loop
Hi guys,
I'll let you in a few details before getting to the main problem, I have a Dell Inspiron 15 5570 with 2tb HDD and 500Gb SSD PCIE NVME installed, the bottom cover and the palm rest were broken, so I had it replaced. The problem started after replacing it. When I opened the laptop for first time(after the part replacement) the video and audio were lagging and it took a lot of time to boot. So I contacted dell service and they told me to install the video audio drivers and bios as well.
After installing the bios the laptop restarted and took like hours to boot up. Unfortunately the power was out and battery drained out without windows loading. The next time i charged battery and started my laptop it is stuck in a boot loop and I get blue screens with following messages that are attached.
when i click f1 for recovery this pops up
Next this one
Then I go through dell support and dell community. Then run a full pre boot diagnosis for 7 hours and turns out all the hardware and memory components are working fine as new. Then I understand that this is a OS problem. So I search again in Dell support and Community try making a USB from Dell OS Recovery Tool. Does not detect.
I read in community that you can download the OS .ISO file from Dell using service tag so I do that and make a bootable USB using Rufus as said. Still no detection from Laptop. But when i create a USB disk from windows media creation tool and see, it gets detected. But I don't want a inactivated windows. I had Windows genuine and MS Office for lifetime from Dell. I m freaking out because I paid for fixing outer damage of laptop and got into this mess.
I need my laptop fixed so that I can finish my projects and College Work. Please help me out in fixing the laptop.
ejn63
10 Elder
•
30K Posts
1
August 15th, 2021 07:00
What happened to break the bottom cover and the palmrest? Any drop or impact significant enough to do that level of damage likely damaged the hard drive (which would explain the diagnostics taking that long).
If the OS was installed on the NVMe drive, remove the hard drive and see if the system will boot properly. Failing that, you can prepare Windows boot media from Microsoft:
https://www.microsoft.com/en-us/software-download/windows10
and use that to install the OS.
There is of course the possibility that other components were damaged in whatever caused the need to replace the chassis parts -- including the system board itself.
Turbo_11
4 Posts
0
August 15th, 2021 07:00
Hi ehn63,
It was a minor accident and only side portion was damaged, no internal damage was done, and before the part replacement everything was working fine in top class condition. The service tech who replaced the parts confirmed that there was not one single internal damage. The whole motherboard was shifted from old Bottom cover and palm rest to new ones. And the full diagnosis also said that it is working fine.
Turbo_11
4 Posts
0
August 15th, 2021 08:00
Will definitely give it a try before reinstalling.
Turbo_11
4 Posts
0
August 15th, 2021 08:00
Using that link I will be installing a windows 10 version which is in activated, do I have to pay for windows 10 and MS Office that I will be installing with this??
ejn63
10 Elder
•
30K Posts
1
August 15th, 2021 08:00
It doesn't take much to damage a hard drive -- particularly some of the newer 2.5" ones that are less than robust in construction. I'd still try booting with the hard drive removed from the system before undertaking a complete reinstall.