There's no on-line method to check warranty the way there is with a computer with Service Tag. Mice and peripherals generally have a one-year warranty.
One of the Community Managers here, DELL-Nathalia M, posted this:
How to get support for your Dell Keyboard and Mouse that is still under warranty
For Mouse/Keyboard bought with a Dell computer:
- Click Get Help Now on the bottom right corner of this page.
- Briefly explain the issue with your mouse or keyboard.
- Provide your email when requested.
- Next provide the Service Tag of the computer with which you bought the keyboard and/or mouse.
For Mouse/Keyboard bought separately:
- Click Get Help Now on the bottom right corner of this page.
- Enter your email when requested.
- Next provide the Order Number (found on the invoice for keyboard or mouse).
- Attach a copy of the invoice (image or PDF) in order to validate the purchase information.
- Briefly explain the issue with your mouse or keyboard, you should get an agent assigned to assist you.
For people in India, looks like Dell-Cares/Social media team is not aware of the 3 years warranty & neither has Dell updated the warranty on their product pages (for MS116 wired mouse & KB216 wired keyboard).
But Phone Retail team is fully aware of it. Call up Dell tollfree - keep on pressing 0 to get connected to call routing/operator- ask them to transfer you to RETAIL TEAM (that handles seperately purchased mouse, keyboard & monitors).
filbert
4 Operator
4 Operator
•
1.8K Posts
0
December 6th, 2022 06:00
There's no on-line method to check warranty the way there is with a computer with Service Tag. Mice and peripherals generally have a one-year warranty.
One of the Community Managers here, DELL-Nathalia M, posted this:
How to get support for your Dell Keyboard and Mouse that is still under warranty
For Mouse/Keyboard bought with a Dell computer:
- Click Get Help Now on the bottom right corner of this page.
- Briefly explain the issue with your mouse or keyboard.
- Provide your email when requested.
- Next provide the Service Tag of the computer with which you bought the keyboard and/or mouse.
For Mouse/Keyboard bought separately:
- Click Get Help Now on the bottom right corner of this page.
- Enter your email when requested.
- Next provide the Order Number (found on the invoice for keyboard or mouse).
- Attach a copy of the invoice (image or PDF) in order to validate the purchase information.
- Briefly explain the issue with your mouse or keyboard, you should get an agent assigned to assist you.
AdrianG001
4 Operator
4 Operator
•
4K Posts
0
December 21st, 2022 00:00
For people in India, looks like Dell-Cares/Social media team is not aware of the 3 years warranty & neither has Dell updated the warranty on their product pages (for MS116 wired mouse & KB216 wired keyboard).
But Phone Retail team is fully aware of it. Call up Dell tollfree - keep on pressing 0 to get connected to call routing/operator- ask them to transfer you to RETAIL TEAM (that handles seperately purchased mouse, keyboard & monitors).
parucreations002
1 Message
0
September 2nd, 2023 07:20
ms116t1 mouse i am paching product in 22-04-21 i have baing but this product proparelly not working in right batton scooling ball not working