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DELL XPS 15 SLOW CHARGER NOTIFICATION
My dell xps 15 is not old, i bought it in December of 2022 and it has got a notification that comes up saying that I'm using a slow charger even though i am using the one it came with. When i went into the system bios, it said 5ah charger but i dont know how to change that or what to do. I also noticed another issue where when i played games plugged into a monitor, the monitor flickers even though its only a day old and the connections are all good. Please help woth this charging thing though i do not know what to do.
Chino de Oro
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November 29th, 2023 11:40
Contact Dell warranty support by clicking on Get Help Now button, bottom right of Community screen . In a way, it's good to have taken documentation for the slow charge issue such as screenshots. Dell charger and battery are included in one year warranty of the device.
drsaind
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September 19th, 2024 05:01
Hi,
Same issue. I am using the charger that came with the laptop. I bought it in US, but now I am India. It would be of help, if a fix is given, rather than suggestions for replacement or buying a new charger. There is no mechanical damage to the cable or the charger. I hope the tech team in Dell is noting these.
Chino de Oro
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September 19th, 2024 05:14
Dell tech team does not monitor this forum. If there is nothing wrong with the laptops and the chargers of everyone else , what do you expect to be fixed?
If your charger is not faulty, then maybe the laptop is. The solution is to contact warranty support or fix it yourself if the device is out of warranty.