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January 30th, 2021 12:00
error 2000-0314 Dell g3 3779
hi sorry if i disturb you, i hope you can help me. I own a 17 inch 3779 g3 with less than 2 years of life and treated in a maniacal way. the notebook started to give problems suddenly shutting down with the system shutdown and then in a brute way. then I documented and performed the diagnostic tests where it was found that the environmental sensor reached a limit temperature of 117 degrees. how is such a thing possible? how could i fix it?
ejn63
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January 30th, 2021 12:00
Start with a thorough internal cleaning -- remove all internal dust and replace the thermal pads/compound under the heatsinks.
This is an ambient temperature sensor and it's cutting power when its setpoint is reached. Usually, if these fail, you'll get an "out of range" error. Since it's still registering a temperature, you may simply need to clean the system.
luca1994
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January 31st, 2021 01:00
first of all thank you for answering me. in function of this problem I have carried out a painstaking cleaning about 1 week ago by replacing the thermal paste with an artic mx-4 and the temperatures on the cpu have dropped from 95 in full load to 85. I thought this was the reason why there were frequency cuts on the cpu until it dropped to 800 mhz. After replacing the paste the system ran fine for a week even though I noticed a few times that the fans were spinning at moderate speed even though the CPU was at 45 degrees. this thing aroused my suspicions but I thought that maybe the bios update had made the cooling more aggressive. Then the other day while I was playing at a certain point the frames became unstable and after about 5 seconds the system was turned off. I remember the CPU was at about 65 degrees and the gpu at 57 degrees. The only thing I've reused when replacing the thermal paste are the thermal pads. Could that be the problem? yet I left them in their original position. By chance you also know the location of the thermistor in question. It would be interesting to see this point with a thermal imaging camera.