If your Dell laptop is showing3 white flashes followed by 2 amber flashes, here’s what that means and what you can do:
What Does This Error Mean For Older Systems?
This LED pattern indicates aPCI or video card (GPU) failure. On most Inspiron laptops, the GPU is integrated into the motherboard, so this is usually ahardware issue.
Before jumping to major repairs, try these steps:
Power Drain Reset
Disconnect the AC adapter and remove the battery (if possible).
Hold the power button for30 secondsto discharge residual power.
Reconnect and try powering on.
Check RAM
Reseat the memory modules or try booting with one module at a time.
Faulty RAM can sometimes trigger similar codes.
Run Dell Diagnostics
If you can get any display, pressF12at startup and selectDiagnostics.
If there’s no display, diagnostics won’t run, which further points to a GPU/system board issue.
Next Steps – If none of the above steps worked:
If your product is under warranty: You can easily reach out to Dell Tech Support right here. Just click theGet Help Nowbutton at the bottom-right corner of the page to start a real-time chat with an expert.
If out of warranty: You’ll likely need amotherboard replacement(GPU is soldered and not user-replaceable).
Note: Newer Dell systems (2019 and newer) with a flash code of 2 amber, 3 white will likely have a memory failure. Please refer to your service manual on the support site to confirm the exact failure. If you suspect a memory failure, then please refer to this video to see if the symptoms align.
The first thing you should do is run a Full (Complete) diagnostic test to check all hardware on the system. This will run a stress test on all hardware devices which goes even deeper to find any possible hardware issues. You could do this by following the steps in link below.
Except JayPaz is stating no display, without a display the diagnostic cannot run. I believe Field Technician is correct, memory is missing as I just found.
Brad L (retired)
9 Legend
•
2.7K Posts
1
August 4th, 2023 22:00
If your Dell laptop is showing 3 white flashes followed by 2 amber flashes, here’s what that means and what you can do:
What Does This Error Mean For Older Systems?
This LED pattern indicates a PCI or video card (GPU) failure. On most Inspiron laptops, the GPU is integrated into the motherboard, so this is usually a hardware issue.
Before jumping to major repairs, try these steps:
Power Drain Reset
Check RAM
Run Dell Diagnostics
Next Steps – If none of the above steps worked:
If your product is under warranty: You can easily reach out to Dell Tech Support right here. Just click the Get Help Now button at the bottom-right corner of the page to start a real-time chat with an expert.
Note: Newer Dell systems (2019 and newer) with a flash code of 2 amber, 3 white will likely have a memory failure. Please refer to your service manual on the support site to confirm the exact failure. If you suspect a memory failure, then please refer to this video to see if the symptoms align.
(edited)
ejn63
10 Elder
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30.7K Posts
1
April 14th, 2020 13:00
3,2 is a GPU failure - the only solution for that is a replacement main system board.
Field Technician
1 Message
1
September 9th, 2022 09:00
2 amber 3 white states no memory detected.
AdrianG001
4 Operator
•
4K Posts
0
September 10th, 2022 00:00
The first thing you should do is run a Full (Complete) diagnostic test to check all hardware on the system. This will run a stress test on all hardware devices which goes even deeper to find any possible hardware issues. You could do this by following the steps in link below.
Dell Diagnostic Tests (Official Dell Tech Support):
https://youtu.be/LPxDpsH1eZU?list=PLdLDGmnHB07NVpbsbTGeiW-NLjpVZufxB
2ID Doc
1 Message
1
May 31st, 2023 06:00
Except JayPaz is stating no display, without a display the diagnostic cannot run. I believe Field Technician is correct, memory is missing as I just found.