External microphone not detecting

Question

Hello, I have one a problem with my laptop dell inspiron 7577. It doesn't see any external microphone. I installed different Realtek drivers, but that didn’t help. Now i am using High Difinition Audio and external microphone doesn't working. What should I do?

Also, I don't know why, but icon of Realtek doesn't show in the bottom panel (near date and time).

I think that problem with Windows, I can't start rtkngui64.

RodolfosP · Answer

I also have the same problem .

I own an inspiron 7537 laptop with windows 10 . Default speakers and mic work fine .

This model has only one combined jack on the right side . When i plug in my handsfree headset ( one from my mobile phone ) the speakers work fine but the mic is not , the laptop keeps recording from the default microphone.

When i plug in the headset i get an notification ( see attached photo )

when i go to sound settings on input i see only 2 settings

microphone (Realtek high definition )

stereo mix (Realtek high definition )

On both the result is the same .

on sound control panel on recording tab i can see the following screens .

i have tried updating drivers but nothing worked .

Could you please help me on that ?

Inspiron

External microphone not detecting

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