File a complaint

Question

Where do you file a complaint, when you do not receive full order, when it was delivered it was missing an item.

DELL-Nat M · Answer

If you need to contact Dell Customer Care, the best way to do so is through Dell’s official channels.

Important:
To receive a response from a Dell agent here in the Community, please create your own post here in the Customer Care board by clicking 'Start a Discussion' at the top of the page. Agents do not monitor or respond to replies within existing threads.

Once you’ve posted, Dell agents will typically respond via direct message, so be sure to check your Community inbox or the email associated with your Community account for updates.

Chino de Oro · Answer

What do I do if my order arrives and something is missing or wrong?Missing or Wrong Items - Your order may have been shipped in multiple packages and still be in transit. To see the status of your entire order and verify if there are additional packages still in transit, you can check your order status by entering your order number or Dell Purchase ID on your Order Support Page. If your full order has arrived and something is missing or wrong, please make sure you check the items that you have received against the information on your Packing Slip, Invoice and/or your Order Confirmation email. You can download a copy of your Invoice and or Packing Slip from the Action Menu by entering your order number on your Order Support Page. If you still can’t locate a missing item or have a different item than listed on your order, contact Customer Support from the Action menu.

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