Have this same problem pretty much. Always seems to be when I leave it closed for a long period of time and it needs to restart, and once apps start opening up again it'll freeze and give me the blue screen error. Event Viewer has given me a few different codes for different crashes (most of them "Kernel-Power" or "WPD-MTPClassDriver"), but the crashes almost always happen when I am restarting or turning on the computer. I ran a full system diagnostics test through the Dell website and everything showed up normal except for the Intel(R) Iris(R) Xe Graphics Card which gave me a warning notification. I would reckon it's a graphics card issue in that case. My last computer (an Acer gaming laptop) had a similar issue, where it was also a graphics card problem but it was much more of a frequent issue that this current situation. It really only crashes on me once or twice a month, and I have no problems with playing games or doing work on it, but turning it on after it fully shuts down almost always seems to lead to a crash. I'm not super great with computers, so I have absolutely no idea how to fix this (I'm gonna call Dell to see if they can help), but I figured if I shared what's happening on my end it might help a little bit. Hope your problem gets solved soon!
mcoulter267
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1 Message
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September 23rd, 2024 19:29
Have this same problem pretty much. Always seems to be when I leave it closed for a long period of time and it needs to restart, and once apps start opening up again it'll freeze and give me the blue screen error. Event Viewer has given me a few different codes for different crashes (most of them "Kernel-Power" or "WPD-MTPClassDriver"), but the crashes almost always happen when I am restarting or turning on the computer. I ran a full system diagnostics test through the Dell website and everything showed up normal except for the Intel(R) Iris(R) Xe Graphics Card which gave me a warning notification. I would reckon it's a graphics card issue in that case. My last computer (an Acer gaming laptop) had a similar issue, where it was also a graphics card problem but it was much more of a frequent issue that this current situation. It really only crashes on me once or twice a month, and I have no problems with playing games or doing work on it, but turning it on after it fully shuts down almost always seems to lead to a crash. I'm not super great with computers, so I have absolutely no idea how to fix this (I'm gonna call Dell to see if they can help), but I figured if I shared what's happening on my end it might help a little bit. Hope your problem gets solved soon!
hitesh_reddy_k
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1 Message
1
December 30th, 2024 18:16
@mcoulter267 have the problem solved?
mahmoud zherati
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1 Message
2
March 8th, 2025 11:10
I have the same problem too
johotz37
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1 Message
0
April 14th, 2025 17:00
Experiencing this exact same issue on my Dell Inspiron 7630
Sergii Safo
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5 Posts
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January 13th, 2026 11:33
16 Premium DA16250 - unresolved error with TDR_failure too