G15 5530, memory error occurred showing on screen

Question

I was using my G15 5530 as usual but it got stucked on a screen after that no input it was taking. I turned off my laptop by pressing the power key. After that when I started my G15 5530 it shows memory error occurred and not getting start.

DELL-Cares auto response · Answer

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ejn63 · Answer

Unplug the system, remove the base cover and disconnect the main battery from the system board. Hold the power button for 30 sec.

Remove and reinstall the memory module(s).

Reassemble and try again -- if the problem persists, try one memory module at a time in each socket until you isolate the bad module (which will cause the issue in either socket). Or, if both modules fail in one socket but not the other, the socket is bad. You can then replace the bad module (or the mainboard if the socket is what's faulty).

_vs108 · Answer

@ejn63​ my device is under warranty, can't do that for now .

ejn63 · Answer

Call Dell support for repair, then.

Inspiron

G15 5530, memory error occurred showing on screen

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