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1 Rookie
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4 Posts
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457
October 13th, 2022 01:00
G5 15 5500, Power Management Options
Dell G5 15 5500
I have G5 15 5500 , and on Power Options, I have no High Performance battery plan. I have only Balanced
At the same time I have no plans in Alienware Command Center.
I tried Reinstalling Alienware Command Center but it serves no purpose (tried with older versions also has same result page given below).
Alienware Command Center Power Management Profile
Power Options Profile Control Panel
No Events found!
filbert
4 Operator
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1.8K Posts
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October 13th, 2022 06:00
This seems to be a common issue with Windows 10. I've seen it after doing clean installs, but it's not consistent. It's not unique to Dell.
Try this. I think this was what I had to do:
Settings | search for Power & Sleep | click Additional power settings | click Create a power plan | select to start with High performance | give your new plan a name | Next | edit plan settings to your desired settings
DELL-Cares
Moderator
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27.5K Posts
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October 18th, 2022 23:00
Hi,
I'm Priya, one of the Managers at Dell Social Media Support. I've reviewed your journey with us, and I apologize for the inconvenience you’re experiencing due to the issue with your system.
Your resolution expert might require further details from you to diagnose and resolve the issue. Hence, please let us know when you're available to continue the conversation we'll be glad to take this further. Don’t worry, I’ll be making sure there are no unnecessary delays in resolving this issue by constantly monitoring the case until closure.
Having said that, we do not want to disturb you with numerous messages. If we do not receive a response, the case will be archived. To re-open the case, just drop us a message at your convenience, and we will be happy to help you.
Thank you again for your patience and understanding.
Best regards,
Priya
Manager
Dell Social Media Team
DELL-Chris M
Community Manager
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56.9K Posts
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October 20th, 2022 06:00
* Uninstall Dell Power Manager Service
* Restart the Laptop
* Install the August 16, 2022 Dell Power Manager Service 3.11.0
* Restart the Laptop when done
* Uninstall AWCC (Alienware Command Center) according to these online instructions
How to Remove and Reinstall the Alienware Command Center
* Install the October 13, 2022 AWCC Full Installer package 5.5.18.0
* Restart the Laptop when done