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G7 Overheat problems
Hi to everyone, I am here because I have not found any post or information related. I have a Dell G7 with i7-8750H and GTX 1060 Max-Q and I experience several FPS drops while playing games, I decided to install Intel XTU as it shows when the CPU Throttles and keeps a graphic of GPU and CPU temperatures, and I saw that CPU temperatures while playing most of the times are between 75°C and 90°C, but for some periods of time, they keep between 85 and 95, sometimes even reaching 100°C, I have already asked for support, and got my motherboard and my vents replaced, temperatures but I'm still getting overheating issues, yeah, it reaches 98-99°C less times than before, but I don't see the problem solved, which makes me think, are those temperatures normal for this PC? Also, normal ambient temperatures where I live are 25-33°C. Is using the PC for gaming sessions of 1-2 hours safe? This PC is sold as a Gaming Laptop, and I don't feel comfortable playing with those temperatures for 2 hours having in mind that I'm reducing it's life drastically (Unless, again, those temperatures are normal) Things I've already done: - Playing on flat surface - Playing with the laptop lifted a bit. - Playing in a colder ambient Edit: Forgot to mention that I also experience Power Limit Throttling while gaming, i.e: this happens when I'm in a match in Fortnite, but when I go back to the lobby, the power limit throttling stops, but if I enter a new match, it starts again, making the processor go as low as 1.2 GHz. Same question applies, is that normal?
Dijon Mustard
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July 29th, 2020 02:00
Worte a big reply but then had an error. Look up a throttlestop guide. It reduced my temps without having to compomise too much performance.
pereluds
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December 7th, 2020 13:00
I´ve been using this computer for almost two years and I still have the same problemas as described above. Already changed the thermal coolers by reaching the technical support, downloaded a new BIOS, but it doesn´t helps.
Even on normal usage, such as browsing or chatting, this problem persists. Super noising fans work at the whole time when gaming, and the FPS drops constantly.
Using an external cooler helps to keep FPS constant, putting the laptop on a upright position, but is a shame on Dell Technology. This is an super expansive computer and that shouldn't happen.
Never going to buy from them again.
iValvid
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May 4th, 2021 07:00
I have too a dell g7 series, what i did, i entered to the alienware command center app, and put the fans at the highest spped possible, then i opened the dell power manager and i put the ultra performace, also in the alienware app, i put the cooler option, and my temperature its on 53 without playing anything, and maximun 70 playing games.
SFrm91
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June 11th, 2023 21:00
Unfortunately, I’ve experienced this on multiple laptops, Asus, MSI and Dell. Two Dell’s actually, 1060 full fat and 2070 Max-Q. They are not built for thermal management, which is astounding considering what the intent of the machine is. You can eliminate some of this by setting your CPU max in Power Settings under the profile to 99% and 99%. Or use XTU to undervolt and bring the power targets for Turbo in line. It’s the CPU, the GPU’s are quite good to be fair. I’ve played with different BIOS, turning cores off, HT, Turbo, and the biggest change really is setting that Active cooling policy to 99%. I hope this helps someone else.