Browse Community
Help
Log In
Unsolved
Chandan2wood
1 Rookie
•
1 Message
0
255
February 6th, 2023 23:00
Responses(3)
DELL-Jesse L
Moderator
17.8K Posts
February 7th, 2023 07:00
Chandan2wood,
Click the Get Help Now Icon on this post for assistance to resolve the issue.
ejn63
10 Elder
30.2K Posts
1
There are two parts to a hard drive password. The first is the part stored on the mainboard -- you will need to contact Dell to have that removed.
This will not unlock the drive itself, though -- if you don't need the data on the drive, the least expensive path forward is to replace the drive.
If you DO need the data on the drive, you will need a data recovery service. They can recover the drive, but it will not be inexpensive.Do not attach another drive until the CMOS password is cleared by Dell, or you will find the new drive inherits the password lock from the system.
Stellenbosch
32 Posts
February 10th, 2023 01:00
Good day, what is your location maybe we can assist you ?
You will need specific vendor tools to remove passwords from drives and mostly only supported by recovering companies
Dell Support Resources
View All
Top
DELL-Jesse L
Moderator
•
17.8K Posts
0
February 7th, 2023 07:00
Chandan2wood,
Click the Get Help Now Icon on this post for assistance to resolve the issue.
ejn63
10 Elder
•
30.2K Posts
1
February 7th, 2023 07:00
There are two parts to a hard drive password. The first is the part stored on the mainboard -- you will need to contact Dell to have that removed.
This will not unlock the drive itself, though -- if you don't need the data on the drive, the least expensive path forward is to replace the drive.
If you DO need the data on the drive, you will need a data recovery service. They can recover the drive, but it will not be inexpensive.
Do not attach another drive until the CMOS password is cleared by Dell, or you will find the new drive inherits the password lock from the system.
Stellenbosch
1 Rookie
•
32 Posts
0
February 10th, 2023 01:00
Good day, what is your location maybe we can assist you ?
You will need specific vendor tools to remove passwords from drives and mostly only supported by recovering companies