Hardware Acceleration issue

Question

Hii,

I have an Inspiron 7400. When I try to use sketchup it works for a while and then says '

The following errors were found when launching SketchUp:

- Hardware acceleration is unsupported or has been disabled on your graphics card. SketchUp requires that you use a hardware accelerated graphics card.

Unfortunately, these errors will prevent SketchUp from running.'

I have updated all of my drivers, windows updates, ran several tests using Dell Support Assistant but it says nothing is wrong. When I contacted Dell they asked me to run a few tests but it passed all of them (this included a LCD BIST and PSA diagnostics). They are telling me it is a software issue but I am unsure how to fix it.

Also when I open photoshop after it has crashed it says my graphics processor is incompatible. I will attach screenshots of the error messages. If anyone could help that would be amazing as I have my final deadline for my MA next week and can't seem to render anything. Screenshot (337).png

Also my system information as follows:

OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-RI7MPOE
System Manufacturer Dell Inc.
System Model Inspiron 7400
System Type x64-based PC
System SKU 09D9
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, 1690 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.17.0, 09/05/2022
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 072W08
BaseBoard Version A00
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.778"
Time Zone GMT Summer Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.7 GB
Available Physical Memory 8.92 GB
Total Virtual Memory 27.7 GB
Available Virtual Memory 19.0 GB
Page File Space 12.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualisation-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

JOcean · Accepted Answer

This page at SketchUp should help as well as this page. From what I am seeing from your posted pics, you have an integrated and not discrete GPU. The specs below are from their support page, the bold text is mine. Also go to the Checkup page here to see if your GPU meets the requirements.

Recommended hardware

2+ GHz processor
Discrete Graphics card such as a current generation AMD or NVIDIA.
8+ GB RAM
2GB of available hard-disk space
3D class video card with 1 GB of memory or higher and support for hardware acceleration. Please ensure that the video card driver supports OpenGL 3.1 or higher and is up to date.

SDavey · Answer

Hii,

Thanks for your response. I forgot to mention I did download the checker and these were the results but essentially it passed every test but sketchup still will not open.

I have set the sketchup settings to the nvidia card when this issue started but for some reason it still is not recognised. I have also been using sketchup for 3 months with no issues, this problem is fairly recent and hardware acceleration is turned on also.

AdrianG001 · Answer

When hardware acceleration is not working on your PC, or if you encounter a similar error message as shown below in a game or any other program, you should install a new driver for your graphics card or sound card, in other words, update your graphics card or sound card driver.

Inspiron

Hardware Acceleration issue

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