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May 15th, 2024 04:00

Hinge Broke AGAIN

I purchased this laptop in December of 2021. Just before the one year warranty was set to expire, the hinge broke and I sent it off for repair. Now, I'm having the same issue with this laptop but no warranty. I do not transport my laptop anywhere. I rarely even close it as it sits on my home office desk. This is a bigger issue than me just buying a "lemon". Other than that, this has been a great laptop. What will Dell do to help me out with this repeat issue?

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16.8K Posts

May 15th, 2024 10:16

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
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