How to fix a device showing 2 amber and 4 white lights?

If your product is in warranty, you can easily reach out to tech support right here. Just click the Get Help Now button at the bottom right corner of the page.

The button is marked with a help icon for easy recognition as per the picture below:

Now, if you prefer to troubleshoot your system on your own, this guide explains how to resolve the issue indicated by two amber and four white LED flashes on Dell Inspiron systems. This pattern typically signals a memory (RAM) failure or related hardware issue.

1. Reseat Memory Modules 

1. Power off the device completely.
2. Disconnect the AC adapter and remove the battery (if applicable).
3. Open the memory access panel.
4. Remove and reinsert each memory module, ensuring they are firmly seated.
5. Reassemble the device and power it on.
   
   

2. Perform a Hard Reset

1. Turn off the computer and disconnect the AC adapter.
2. Remove the base cover and disconnect the battery cable.
3. Press and hold the power button for 20–30 seconds to discharge residual power.
4. Reconnect the battery and reassemble the device.
5. Connect the AC adapter and power on the system.
   
   

3. Verify RAM Compatibility

• If the error started after a RAM upgrade, confirm the new memory meets Dell specifications for your model.
  
  

4. Contact Support if Issue Persists

If the problem continues, the system board may require service. Use the Get Help Now button on Dell’s support page for assistance.

Important:  If the pattern of 2 amber and 4 white lights started after a RAM upgrade, it is likely that the RAM is not compatible with the system.

Important²: If none of the above steps resolve the issue, it is possible that the motherboard may be faulty and require replacement. We recommend contacting technical support by clicking Get Help Now in the bottom right corner of the page, or reaching out to a trusted technician for further assistance.