Inspiron 11 3185 2-in-1, Dell Data Manager high CPU usage

Question

My Windows 10 Inspiron laptop is running very slow.  When viewing Task Manager I noticed that Dell Data Manager is using ~70% CPU consistently.  What is this service and can it be disabled without affecting the system's operation and/or performance?

pwcrickman · Accepted Answer

With Dell's help, they disabled the System Repair option in the Dell Support Assist app, the Dell Data Manager usage went back to less than 5% and the CPU usage is now back to normal.

FandamVT · Accepted Answer

I uninstalled the two Dell Support Assist apps and my laptop is very fast now. I have a Dell 3550 laptop running Windows 10.

DELL-Nat M · Answer

If your system is still under warranty, please contact support by clicking on Get Help Now at the bottom right corner of the screen to receive individualized support.
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If you're experiencing issues with SupportAssist not working as expected, we recommend starting with a clean uninstall followed by a fresh install.

Go to Control Panel, then Add or Remove Programs, and then Uninstall.
Afterwards, restart your computer (do not skip this step, it is essential to resolve the issue)
Reinstall Support Assist from this link > https://www.dell.com/en-us/lp/dt/support-assist-for-pcs
Click Launch and test the new version.

If you encounter issues reinstalling SupportAssist, follow these steps:

Download the Microsoft Troubleshooter Tool, open the file, and click Next to run the tool.
Click Next, select Uninstalling, choose Dell SupportAssist from the list of programs, and click Next to uninstall.
If the uninstallation was successful, close the troubleshooter and restart the system (do not skip this step, it is essential to resolve the issue).

Ensure that the following five Windows services are removed from Windows Services when an uninstall is done and started when an upgrade or new install is performed.

If they were not removed, please refer to the video below for the complete step-by-step instructions:

Brad L (retired) · Answer

Thanks for sharing this update!   Additional Video: If still inside the purchased warranty period and need more assistance, click the 'Get Help Now' icon on the right to start a live chat session.

NellieC · Answer

Did they re-enable the option afterwards or have they left it permanently disabled?

I have a similar problem on a Dell XPS 13 2-in-1 (9365) and would like to know the cause. What is the result of disabling system repair - does that then cause problem if you need to use the feature?

jrm271 · Answer

Same concern as NellieC here. Must have some use. I don't think it's 'bloatware'. With me though on my Inspiron netbook it needs all the CPU it can get too. CPU hovers around 90% for quite a few minutes before returning to normal unused level.

pwcrickman · Answer

This system is out of warranty and I am unlikely to use this system repair option.  I have left it permanently disabled.

Mannminderpal · Answer

@pwcrickman​ where can i find this option to disable it

Brad L (retired) · Answer

I know this is an older thread, but just in case:

Dell is aware of this issue that is impacting select systems and have identified the root cause. We are planning to begin pushing an update to SupportAssist version 4.6.3 on Tuesday, December 24th that will be automatically applied to the applicable systems when they come online.

Thank you again for bringing this to our attention. If I hear anything else I will try to update the thread.

SpiritOfXanadu · Answer

Same problem, I deleted SupportAssist and rebooted...cleared the problem Will let a 3rd party program check my drivers.

k3lsi · Answer

@Dell-Brad L​        SERVICE TAG IS <Private data removed from public view. DELL-Admin> INSP 3482

FandamVT · Answer

@SpiritOfXanadu​ What 3rd party program to check your drivers will you be using?

SpiritOfXanadu · Answer

I already have Norton360 which will check drivers for me. However I read that Dell will be coming out with an update for their SupportAssist as soon as next week to fix the memory/CPU issue.

JohnHsu · Answer

Dell data manage use more than 6GB memory:

SpiritOfXanadu · Answer

@JohnHsu​ You can also right-click on 'Dell Data Manager' and 'Dell Instrumentation' and 'end task' them temporarily.

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Inspiron 11 3185 2-in-1, Dell Data Manager high CPU usage

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