Unsolved
1 Rookie
•
10 Posts
0
24
INSPIRON 15 518 - stuck with the BitLocker preboot recovery screen
Hi,
don't know why but when I start my laptop yesterday, I had the Bitlocker screen asking for my recovery key.
I entered the key then the laptop start an automatic repair but after a while said my PC didn't start correctly.
I've tried to restart it but same process again
Then I tried 'Advanced options' and SrtTrail.txt file told that c:\windows\system32\drivers\sfvfs02.sys is corrupt and can't be repaired (error 0x57)
then I tried a 'sfc /scannow' but no success
I tried then to use the Dell SupportAssist OS Recovery tool, it says that my partition table had a problem, fixed it and then said that everything is ok but after a reboot I still have the same problem
Any hint?
What can I do next?
all screens in French, sorry!
Jean-Yves
1 Rookie
1 Rookie
•
10 Posts
0
May 13th, 2024 10:54
and the famous Bitlocker screen asking for a recovery key:
ejn63
10 Elder
10 Elder
•
23.4K Posts
0
May 13th, 2024 10:57
It sounds like a hardware problem with the drive - run a full diagnostic on it (F12 at powerup).
If the drive fails the diagnostic, replace it before reloading Windows.
Jean-Yves
1 Rookie
1 Rookie
•
10 Posts
0
May 13th, 2024 11:39
Thanks ejn63 for your quick reply!
I've already tried the 'Diagnostics' tool (screen attached) but I can give it another shot
I've also tried a 'chkdsk /F' from the Command prompt, but as the drive is bitlocked it doesn't seem possible
Do you think of another way to perform this check?
ejn63
10 Elder
10 Elder
•
23.4K Posts
0
May 13th, 2024 11:48
You'll need (or need to prepare) a Windows bootable flash drive to attempt repair -- use the Microsoft Media Creation tool to do the job. See if the system will boot from the flash drive.
If there's no critical data on the drive, or the repair fails, you can do a clean reinstall of Windows.
Jean-Yves
1 Rookie
1 Rookie
•
10 Posts
0
May 13th, 2024 12:13
Ok, thanks!
I'm not in front of the laptop at the moment so I'll try asap
I've seen there is a way to transfer some 'Documents' directory files on another support. I think I 'll do that first before attempting something 'dangerous' :)
Jean-Yves
1 Rookie
1 Rookie
•
10 Posts
0
May 13th, 2024 17:29
tried the Quick test, nothing found
(edited)
Jean-Yves
1 Rookie
1 Rookie
•
10 Posts
0
May 13th, 2024 21:01
nothing found with the Advanced tests
(edited)
Jean-Yves
1 Rookie
1 Rookie
•
10 Posts
0
May 13th, 2024 21:29
I've then tried again the Dell SupportAssist OS Recovery tool, all is ok
Jean-Yves
1 Rookie
1 Rookie
•
10 Posts
0
May 13th, 2024 21:52
Could the repair option or the use of a restore point be a success? Unfortunatly not
Jean-Yves
1 Rookie
1 Rookie
•
10 Posts
0
May 13th, 2024 22:00
I finally did a reinit and it seems to work again!
(sorry for the long post with all the screens in French but it may help someone with the same problem)