Inspiron 2-in-1 Hinge Problem

Question

Bought a Inspiron 14 7415 2-in-1 in Nov that was delivered beginning Dec.   Mid Jan the hinge stuck and the edge of the screen cracked, the laptop is well taken care of and doesn't move from the desk or leave the house.    I see this is a common problem and Dell is charging me for screen replacement.    what is the guarantee that this wont happen again? Do i need to budget £150 every 2 months for screen replacement?    any guidance will be helpful.   Cheers Pravin

AdrianG001 · Answer

Sorry to hear about your display separation.

This is caused by the amount of use "Opening and Closing" and by poor hinge design.

But it is not just limited to Dell.

One of the worst is the HP X360 models!!!

Any of the x360's or in your case x340 have a higher separation rate than others.

You could try and tighten the screws and see if it helps but you may find it difficult.

Pravz · Answer

I can understand wear and tear with usage... but the laptop is just 1 month old... and hardly been used...

its not the "hinge" ... Dell says its a hinge problem... but the screen has slot in the corner causing the right side of the screen to be blacked out.

neveragain432 · Answer

I had it happen on a 4 month old unit that was not treated rough. Dell said the warranty did not cover physical damage, so I had to pay about 150 dollars to replace the screen. 4 months later, the replacement screen broke. Clearly Dell is using inferior materials on this computer. Well, they have just lost a customer

PERMANENTLY!

Inspiron

Inspiron 2-in-1 Hinge Problem

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