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6 Posts
1
7443
April 7th, 2020 11:00
Inspiron 5567 Camera Issue (blank screen)
The built-in camera in my laptop is not working on any application (Skype, Default Camera Windows Application). I badly need to fix this issue since I work at home and every time that I'll be doing a meeting, I'm still using my phone just to attend our meeting. Kindly help me about this issue.
I already tried almost everything that I saw when I searched about this issue but none of them fixed it.
In the default Camera app, it just a black screen while the led light of the built-in webcam is on.
Here are the things that I already did:
- Checked available updates on the Integrated Webcam driver (no updates found)
- Reinstall Camera Driver through Device Manager
- Checked the SupportAssist website if there's available driver that can fix this issue (none)
- Troubleshoot the device (no error occured)
- Created a local account and opened the Camera app if it works (not useful)
- Run the SupportAssist and try to troubleshoot the Camera (result failed. tried twice with 50 mins each test)
- Opened the dxdiag to check if the system detects the built-in webcam (the device was detected)
- Checked the privacy settings of the camera
Madisle
1 Message
0
April 15th, 2020 13:00
I had the exact same problem. Spent two hours troubleshooting only to find out there was a physical slider covering the lens...
nyc10036
4 Operator
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5.6K Posts
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April 15th, 2020 13:00
There are lots of problems with webcams these days.
Curious which version of Windows 10 do you have? v1909 or something else
Also, what is the Hardware ID for the webcam?
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nyc10036
4 Operator
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5.6K Posts
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April 15th, 2020 15:00
@Madisle
Do you have the same model laptop?
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Sheilangotss
1 Message
0
May 25th, 2020 06:00
Hi, do you fix your problem? I have the same model of laptop as yours (Inspiron 5567), and i also encouter the same camera problem. Thank you
alphagabrielg
6 Posts
0
August 6th, 2020 00:00
Hi @nyc10036 , the current version of my Windows 10 is 1903.
Where can I locate the hardware id? I'm can only see the Driver version of the integrated webcam : 10.0.18362.815
I think this problem is related to hardware compatibility issue facing in the current Windows 10 version.
alphagabrielg
6 Posts
0
August 6th, 2020 00:00
Hi @Madisle , The model of my laptop doesn't have any physical slider in its lens.
alphagabrielg
6 Posts
0
August 6th, 2020 00:00
It's not yet fixed. I'm using my phone when I need a camera during a meeting in my work.
nyc10036
4 Operator
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5.6K Posts
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August 6th, 2020 07:00
@alphagabrielg
v1903 is older version of Windows 10
v1909
v2004 is the latest
Google how to locate Hardware Id of a device in Device Manager.
Shalu2406
1 Message
0
September 21st, 2021 04:00
how could u get through that? because i have a same problem, some physical layer on my lens
i dont know how?
jasonspencerphilly
1 Message
0
March 6th, 2022 09:00
Same problem--my 7506 appears to have no shutter but then I googled if it did---its so tiny I never noticed it but it was there
Corel23
6 Posts
0
March 6th, 2022 21:00
Hello,
I have faced same problem for the years and I also work and attend several business and corporate meetings from home. First update your window to latest version. If window is updated then, update all the drivers. You may take help from editor website for free.