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October 20th, 2019 19:00

Inspiron G3 15 3590, hinge broken

Hi, the back of my laptop below the monitor where the hinges are located are broken. Whenever close my laptop screen, the left hinge extends further out of the G3 black rectangle and when I open the laptop there's a bulge in the bottom screen frame where the hinge is located. Is there anyway I can fix this?

 

1 Message

November 6th, 2019 15:00

Did ever get this fixed? Mine just did the same thing and Dell said that's not covered under warranty. I might try to repair it myself.

2 Posts

November 28th, 2019 20:00

Mine just did the same thing just now. I have been taking great care of it and just had bought mine a few months back. It looks like it's a factory defect of some sort.

1 Message

November 30th, 2019 17:00

Just had the same problem. It does pop back into place when closed but it pops back everytime I close it.

I'm concerned that this may damage the hinge/screen itself. It's definitely a design flaw because it happened the same exact way for me.

Bought it a couple months ago and it's been an otherwise good laptop. I'll have to go to best buy and see if it's covered for repair or replacement.

 

2 Posts

December 5th, 2019 23:00

Reported a hinge defect to the customer service, and they were quick and efficient, and very helpful. They had a technician come over in just a week (since there was a typhoon), they replaced the hinge, LCD and back cover all for free! Super happy with my after-sales experience.

December 23rd, 2019 09:00

Has anyone figured out how to fix the hinge? I bought a G3 for my son in August, and the hinge was a little loose from the 2nd week. I finally called Dell customer service last month and they charged me $240+ to fix it. I am pretty sure it will break again, given the design.

Great if there is a way to fix it myself, the next time it breaks.

Not sure if I should keep buying Dells or switch to Lenovo, which never seem to fail.

1.5K Posts

December 23rd, 2019 14:00

log n to support enter your model number and SERVICE NUMBER. then download your "Service Manual" there you will find what parts are needed and how to change them out. If dell doesn't have the parts you can try https://www.parts-people.com/?gclid=Cj0KCQiA6IHwBRCJARIsALNjViXk-j4yWZ4WEic21GN4FvosxPU9AJeB3mNMixSS0cFM0G_NttMDga8aAqHKEALw_wcB

Moderator

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25K Posts

December 26th, 2019 13:00

We don't have an exact information as how to disassemble hinges but the closest one would be display assembly. You may refer the steps from page 42 in the link https://dell.to/2tLVCx5;and that should help you with this.

December 26th, 2019 13:00

Found the service manual. While it has no description of removing the hinge, I think it is covered in the display section.

Dell-Cares agent contacted me reg. the post and I provided the service tag. Waiting for their follow up. Will post my experience once they get back to me.

Thanks

January 6th, 2020 15:00

Adding myself to the list of victims of the design flaw in this laptop. I just spent an hour with Dell support. I sent them pictures of the broken hinge, and referred them to this board conversation. Their verdict? Accidental damage. Someone must have dropped the laptop or otherwise abused it. 

As someone who has spent many thousands of dollars on Dell products over the years, I am appalled by this cavalier attitude.

1 Message

January 6th, 2020 23:00

Try Youtube, I saw some video tutorial it may help you

 

1.5K Posts

January 7th, 2020 11:00

Have you PMed any of the Dell Mods in this forum? any name with Dell in front of it, right click and send then a Private Message 

16 Posts

January 17th, 2020 11:00

I have exactly the same problem, today 2 of the notebooks that I bought 3590 dell are with the same problem. Hope brazilian dell tech support fixes it, otherwise I will seek damages on justice for this faulty product.

4 Operator

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159 Posts

January 17th, 2020 17:00

Hi BATATA004

Thank you for posting and for sending the service tag information via private message. We have opened a case and will be responding to you privately.
Geoffrey

January 19th, 2020 15:00

After I posted my initial message I got the usual runaround by various representatives of Dell. They all held firm to the company line: "there are no known issue with this system." Dell apparently does not read their own forums.

I took the laptop to 3 different repair businesses for estimates. Each agreed that there is a design flaw with this laptop. One estimate said "We see this ALL the time. It is a design flaw." You know who else sees this all the time? Anyone who bought this laptop! Or Dell, if they ever bothered to read what their customers write.

I see that others have added their names to the list of dissatisfied customers since my post. Well I invite you all to take the pledge that I have made: "Dell will never get another dime of my money!"

Moderator

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25K Posts

January 19th, 2020 16:00

Hi,

 

Prajwal here from Dell community.

I have sent you a private message.

I request you to get back to us on a private message so that we can assist you further.

 

Prqajwal

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