Integrated Camera Suddenly Stopped Working

Question

Before someone replies with a canned response, I've tried the following, 1. Uninstalled/re-installed drivers 2. Checked Camera Privacy Settings for affected programs 3. Checked BIOS> Miscellaneous Devices to see if integrated camera was disabled within BIOS itself. 4. Tried updating drivers (reports back that WIndows has already installed the best available drivers) 5. Uninstalled Anti-Virus/Internet Security Suite This is what the Camera App's viewfinder looks like, Camera App Blank Do you have any other suggestions besides what I might have tried above? My last resort would be to do a clean install, because I don't have a spare HDD to backup my existing files/programs and licensed copy of software (it would be painful to let the IT team intervene and wait for them to deploy end-point policies on my spare BYOD work device). I also ran diagnostics and here's the result for Integrated Camera (if it helps; the device in question is Dell Inspiron 13-5378, but I have read online that this is persistent across many other Dell Inspiron models), Integrated Webcam Edge Detection Test Test Started   11-10-2020 20:19:53 Error Message: Unable to capture video frames. 11-10-2020 20:26:58 Test Finished: Failed (Error code: WWC09-VTL) 11-10-2020 20:26:59 Luminance Depth Test Test Started   11-10-2020 20:27:00 Error Message: Unable to capture video frames. 11-10-2020 20:33:45 Test Finished: Failed (Error code: WWC08-5JJ) 11-10-2020 20:33:47 RGB Channel Test Test Started   11-10-2020 20:33:48 Error Message: Unable to capture video frames. 11-10-2020 20:40:34 Test Finished: Failed (Error code: WWC05-OEN) 11-10-2020 20:40:35 RGB Color Depth Test Test Started   11-10-2020 20:40:35 Error Message: Unable to capture video frames. 11-10-2020 20:47:19 Test Finished: Failed (Error code: WWC07-WJS) 11-10-2020 20:47:20 RGB Line Amplifier Test Test Started   11-10-2020 20:47:21 Error Message: Unable to capture video frames. 11-10-2020 20:54:06 Test Finished: Failed (Error code: WWC06-IDT) 11-10-2020 20:54:06 RGB Line Driver Test Test Started   11-10-2020 20:54:06 Error Message: Unable to capture video frames. 11-10-2020 21:00:51 Test Finished: Failed (Error code: WWC04-Y0Y) 11-10-2020 21:00:52 RGB Pixel Test Test Started   11-10-2020 21:00:52 Error Message: Unable to capture video frames. 11-10-2020 21:07:36 Test Finished: Failed (Error code: WWC03-11U) 11-10-2020 21:07:37

nyc10036 · Answer

Some people have reported that they had to go into their laptop an re-attach the webcam.

fkerity · Answer

Thanks. Is this a hardware issue or this is how it is as an aftermath of messed up firmware after a Windows Update?

Inspiron

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