Before someone replies with a canned response, I've tried the following,
1. Uninstalled/re-installed drivers
2. Checked Camera Privacy Settings for affected programs
3. Checked BIOS> Miscellaneous Devices to see if integrated camera was disabled within BIOS itself.
4. Tried updating drivers (reports back that WIndows has already installed the best available drivers)
5. Uninstalled Anti-Virus/Internet Security Suite
This is what the Camera App's viewfinder looks like,
Camera App Blank
Do you have any other suggestions besides what I might have tried above? My last resort would be to do a clean install, because I don't have a spare HDD to backup my existing files/programs and licensed copy of software (it would be painful to let the IT team intervene and wait for them to deploy end-point policies on my spare BYOD work device).
I also ran diagnostics and here's the result for Integrated Camera (if it helps; the device in question is Dell Inspiron 13-5378, but I have read online that this is persistent across many other Dell Inspiron models),
| Edge Detection Test |
| Test Started |
|
11-10-2020 20:19:53 |
| Error Message: |
Unable to capture video frames. |
11-10-2020 20:26:58 |
| Test Finished: |
Failed (Error code: WWC09-VTL) |
11-10-2020 20:26:59 |
|
| Luminance Depth Test |
| Test Started |
|
11-10-2020 20:27:00 |
| Error Message: |
Unable to capture video frames. |
11-10-2020 20:33:45 |
| Test Finished: |
Failed (Error code: WWC08-5JJ) |
11-10-2020 20:33:47 |
|
| RGB Channel Test |
| Test Started |
|
11-10-2020 20:33:48 |
| Error Message: |
Unable to capture video frames. |
11-10-2020 20:40:34 |
| Test Finished: |
Failed (Error code: WWC05-OEN) |
11-10-2020 20:40:35 |
|
| RGB Color Depth Test |
| Test Started |
|
11-10-2020 20:40:35 |
| Error Message: |
Unable to capture video frames. |
11-10-2020 20:47:19 |
| Test Finished: |
Failed (Error code: WWC07-WJS) |
11-10-2020 20:47:20 |
|
| RGB Line Amplifier Test |
| Test Started |
|
11-10-2020 20:47:21 |
| Error Message: |
Unable to capture video frames. |
11-10-2020 20:54:06 |
| Test Finished: |
Failed (Error code: WWC06-IDT) |
11-10-2020 20:54:06 |
|
| RGB Line Driver Test |
| Test Started |
|
11-10-2020 20:54:06 |
| Error Message: |
Unable to capture video frames. |
11-10-2020 21:00:51 |
| Test Finished: |
Failed (Error code: WWC04-Y0Y) |
11-10-2020 21:00:52 |
|
| RGB Pixel Test |
| Test Started |
|
11-10-2020 21:00:52 |
| Error Message: |
Unable to capture video frames. |
11-10-2020 21:07:36 |
| Test Finished: |
Failed (Error code: WWC03-11U) |
11-10-2020 21:07:37 |
|
nyc10036
4 Operator
•
5.6K Posts
0
October 12th, 2020 10:00
Some people have reported that they had to go into their laptop an re-attach the webcam.
fkerity
2 Posts
0
October 28th, 2020 06:00
Thanks. Is this a hardware issue or this is how it is as an aftermath of messed up firmware after a Windows Update?