Keyboard issue

Question

Hello, I am facing some issue with my Dell keyboard. I was advised by your Technician located in the Asia Pacific that the only way to solve the problem is to replace the keyboard. My Dell warranty has expired and I felt that Del is overcharging the entire service of replacement. Therefore I would like to understand what is typically the charges for such service? Best regards, Zarena

ejn63 · Answer

There's no way to answer without knowing what model system you have - keyboards vary in price, as does the labor time to replace.

1980Zara · Answer

I am using Inspiron 11, 3000 Series Dell laptop. What other information do you need from me?

ejn63 · Answer

The cost of a keyboard is between $20-30 in the US; add whatever an hour's labor costs in your area to come up with the total cost -- in the US, expect a shop to charge between $50 and $100 total for the job, depending on location.

TinaWarthom · Answer

here

1980Zara · Answer

I am asking in Singapore, Asia what is the cost of fixing and replacing it.

1980Zara · Answer

what is your reply all about? it doesn't relate to my question?

ejn63 · Answer

Ignore the spammer.  Take the system to a local computer shop to get another estimate for repair if you're not happy with Dell's repair estimate cost.

AdrianG001 · Answer

Have you run a systems diagnostics yet? Please run Dell SupportAssist, make a note of any error messages encountered and post back.

Here is information from the Dell knowledge base you may find helpful:

Keyboard, touchpad, or mouse not working correctly

1980Zara · Answer

Obviously I am not happy that is why I have written here in the first place! You shouldn't be in customer service if you can't be of help to the customer.

1980Zara · Answer

I have tried running the diagnostics several times but it got stuck in the 'Get Driver & Downloads'. Can I still run this even my service plan has expired?

Inspiron

Was this post helpful?