Just to add, the games I have managed to transfer do run fine from the new drive. No shutting down. The OS is still the original installation on the included m2 drive. The problem only occurs when the games folders are being moved. This takes a few minutes and doesn't happen with small games folders. Perhaps because it's not running for so long? I've tried using the automated 'move' feature in steam and the same/alternative in origin. Both of these cause the shutdown, with the large game folders.
Currently have a pm going with dell support but they're asking me to remove the new drive (to test the system still boots ok) and that requires a tiny screwdriver I'll have to hunt out. I had the new drive fitted by a local computer business.
I'm really hoping someone can tell me to click a magic button and it'll fix it haha.
Thanks for replying. Steam game folders are just the folders that contain games I've installed from the Steam store. Eg, the folder containing Tetris can be moved to another drive and you tell the steam software where you've moved it to, so it works. It's a common thing to do. Game folders are typically 50gb or more these days and often people will move their game folders to another drive to free up space while they play something else. I hope that makes sense? I imagine it'd be the same issue if I was trying to back up my music collection to another drive. If it was 50gb-plus.
I hadn't checked that, however i tried playing a game from the new hard drive and this ran fine for the time I tested it, least 30 to 40 minutes. Currently the new drive is removed as requested by dell support (found a small screwdriver). Awaiting further instructions from them.
I agree it shouldn't shut down while it's being accessed. It's a proper 'windows is shutting down' message (however it's worded) too.
I opened the Intel optane application while I was transferring one of the 'problem' folders. On clicking the refresh button every couple of seconds I caught a warning triangle over the new drive. Straight away I paused the folder transfer, refreshed the optane scan and the triangle went. Restarted the transfer, which was now running very slowly, and the warning disappeared for a few seconds. As the transfer rate increased the warning came back.
In the optane app there was a message saying:
Status: at risk (SMART event), suppress SMART.
Does this help identify the issue for anyone? I've googled SMART but the results aren't something I can get my head around. Does this indicate the new drive is faulty or perhaps there's a setting I need to change? Finger's crossed for the latter.
TallmanBrad
5 Posts
0
October 5th, 2020 07:00
Just to add, the games I have managed to transfer do run fine from the new drive. No shutting down. The OS is still the original installation on the included m2 drive. The problem only occurs when the games folders are being moved. This takes a few minutes and doesn't happen with small games folders. Perhaps because it's not running for so long? I've tried using the automated 'move' feature in steam and the same/alternative in origin. Both of these cause the shutdown, with the large game folders.
Currently have a pm going with dell support but they're asking me to remove the new drive (to test the system still boots ok) and that requires a tiny screwdriver I'll have to hunt out. I had the new drive fitted by a local computer business.
I'm really hoping someone can tell me to click a magic button and it'll fix it haha.
TallmanBrad
5 Posts
0
October 5th, 2020 07:00
Thanks for replying. Steam game folders are just the folders that contain games I've installed from the Steam store. Eg, the folder containing Tetris can be moved to another drive and you tell the steam software where you've moved it to, so it works. It's a common thing to do. Game folders are typically 50gb or more these days and often people will move their game folders to another drive to free up space while they play something else. I hope that makes sense? I imagine it'd be the same issue if I was trying to back up my music collection to another drive. If it was 50gb-plus.
TallmanBrad
5 Posts
0
October 5th, 2020 07:00
I hadn't checked that, however i tried playing a game from the new hard drive and this ran fine for the time I tested it, least 30 to 40 minutes. Currently the new drive is removed as requested by dell support (found a small screwdriver). Awaiting further instructions from them.
I agree it shouldn't shut down while it's being accessed. It's a proper 'windows is shutting down' message (however it's worded) too.
nyc10036
4 Operator
•
5.6K Posts
0
October 5th, 2020 07:00
Moving files from one drive to another should not shut down a laptop.
I have no idea what "steam game folders" are.
nyc10036
4 Operator
•
5.6K Posts
0
October 5th, 2020 07:00
Have you set the Power Settings so that your hard drive is not turned off after X minutes?
You would think that since it is copying files that that would not happen, but worth checking.
TallmanBrad
5 Posts
0
October 5th, 2020 11:00
Update:
I opened the Intel optane application while I was transferring one of the 'problem' folders. On clicking the refresh button every couple of seconds I caught a warning triangle over the new drive. Straight away I paused the folder transfer, refreshed the optane scan and the triangle went. Restarted the transfer, which was now running very slowly, and the warning disappeared for a few seconds. As the transfer rate increased the warning came back.
In the optane app there was a message saying:
Status: at risk (SMART event), suppress SMART.
Does this help identify the issue for anyone? I've googled SMART but the results aren't something I can get my head around. Does this indicate the new drive is faulty or perhaps there's a setting I need to change? Finger's crossed for the latter.
Again any feedback is greatly appreciated.