Laptop System Errors

Here is the email I just sent to Dell in reply to a supervisor's older email - 

The CONSTANT PROBLEM that I’ve had, and WORKED with a number Dell techs for dozens of hours, has not gone away.  Over a few weeks I’ve had uninterrupted access to my laptop, but recently I’ve had a number of crashes that are documented by the attached images.  These shutdowns are often in the middle of the night when the laptop is idling.  Please tell me how Dell is going to resolve this ongoing issue that they’ve NEVER been able to fix.

I have put up with 3-4 attempts at reinstalling the OS (all have failed to fix anything), done Windows and Bios updates ,and I have returned by laptop for repairs – all didn’t help, and I’ve put up with way too many ATTEMPTS to fix this computer with no results.  Each time I’ve had to back up all data and re-install all of my applications on my own.  This is obviously a great burden and shouldn’t have been my responsibility.  But each time I complied at great time and effort.  I’m not going to go thru “procedures” anymore.  I NEED THIS RESOLVED!  Please have a supervisor contact me who can advance this case.

When the problems initially arose, I should have been able to return the laptop, but instead worked with your agents for a fix – and then after weeks of attempted fixes was told that the replacement time had passed.  This is not my fault, but the fault of Dell in prolonging failed attempts.  If I could stop payments on my account – I definitely would.  I have not gotten the product nor the Service that I’ve paid for.  This laptop should be considered a Premium device – at least by how much I paid for it.  This is totally unacceptable, and I need to talk to someone who has the knowledge and/or the authority to fix this issue. 

I was told i needed to initial another Support Ticket.

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