So Deborah has been using an external keyboard for a while and noticing that some times her Shift buttons was not working properly when she was putting in passwords. Deborah thought that it was just her external keyboard so she started using the built in keyboard only to find that it is the same issue.

I am a Certified Repair Technician that has been in this field for a 10+ years. I have never seen an issue like this that a quick reset of a keyboard driver or a windows update has not fixed. When deb.bartle brought me her computer she said she had contacted dell support over the phone and someone rudely told her to factory restore the computer to windows 7 even though she purchased it with Windows 11 already installed. Also it is noted in the support system that this computer is compatible with Windows 11.

The shift key works if you only push need it for 1 capital letter, but if you have multiple in a row you have to release it wait a second then push it for it to produce a 2nd capital letter. This issue is not replicated in Safe Mode so I was wondering what software could be preventing me from being able to push and hold my shift key to produce multiple capital letters in a row. Also this is only the Left side of the keyboard the right shift and ctrl work as intended. Also as I am writing this I am trying to highlight things to move them around and the left click is like it is coming depressed even though I do not let go of the button