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December 31st, 2022 03:00
MS5320W wireless mouse not working
My mouse stopped working properly - the cursor moves in a normal way but I can use the device only in one window. For instance, if I use a browser and decide to turn on my mouse, it doesn't work outside this environment - the task bar is inactive, the same for desktop or any other application. Interestingly, the laptop's touchpad seems to behave in the same way, even aftet turning off my mouse and unplugging the USB adapter. I'm pretty sure it does not depend on the computer I choose or the mouse itself - the situation occured on two different laptops. What's the problem? I was using MS5320W for only two days. I think there's something wrong with the drivers but who knows. I am starting to hate this company - I bought G15 in September and one day, this device decided to never turn on again (at this moment, it is being repaired).
vishvajitd
2 Intern
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278 Posts
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February 18th, 2023 00:00
It's possible that there is a software issue causing this problem with your mouse and touchpad. Here are a few things you can try:
Restart your computer: Sometimes a simple restart can solve a lot of problems.
Check for driver updates: Visit the manufacturer's website to see if there are any driver updates available for your mouse or touchpad. Download and install any available updates.
Check for malware: It's possible that malware could be causing the issue. Use a reputable anti-virus software to scan your system for any potential threats.
Check the settings: Make sure that the settings for your mouse and touchpad are correct. For example, check to see if the "Pointer Options" settings are correct.
Try a different USB port: If you're using a USB mouse, try plugging it into a different USB port.
If none of these solutions work, it's possible that there could be a hardware issue with your mouse or touchpad. You may need to contact the manufacturer for further assistance or consider getting a replacement device.
Gidl
1 Rookie
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10 Posts
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November 18th, 2023 15:34
Same problem here.
Has anyone found any solutions or workarounds ?
Thank you
RoHe
12 Elder
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45.2K Posts
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172.6K Points
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November 20th, 2023 19:24
Always include exact PC model and version of Windows in your posts.
(edited)