Not knowing what you have tried so far, have you ran diagnostic tests (F12 at boot)? Does the adapter show up in Device Manager? Have you tried to install the adapter drivers? In the BIOS wireless settings (F2 at boot to access the BIOS) is the adapter enabled?
Disconnect your computer from the Internet and turn it off, until you are ready to remove the malware.
Think of it like cutting off all communications and putting a patient into a suspended state.
When you are ready to begin, Boot your computer into Safe Mode. Only the minimum required programs and services are loaded in this option. If any malware is set to startup when Windows starts, booting in safe mode should prevent it.
To boot into Windows Safe Mode, follow whichever guide below matches your operating system. This should bring up the Advanced Boot Options menu. Select Safe Mode with Networking and press the Enter key.
You are brought to a menu similar to the page shown below:
Windows Advanced Options Menu
Please select an option:
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Enable Boot Logging
Enable VGA Mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
Disable automatic restart on system failure
Start Windows Normally
Reboot
Use the up and down arrow keys to move the highlight to your choice.
If you find that your computer is running faster in Safe Mode, it could be a sign that your computer has a malware infection. Alternatively, it could mean that you have a lot of legitimate programs that normally start up with Windows.
Delete your temporary files before starting any other steps. Doing this could speed up the virus scanning, but it clears the downloaded virus files and lessen the amount that the scanners have to check. You can do this through the Disk Cleanup utility or from the Internet options menu.
JOcean
9 Legend
•
12.6K Posts
0
December 27th, 2022 05:00
Not knowing what you have tried so far, have you ran diagnostic tests (F12 at boot)? Does the adapter show up in Device Manager? Have you tried to install the adapter drivers? In the BIOS wireless settings (F2 at boot to access the BIOS) is the adapter enabled?
AdrianG001
4 Operator
•
4K Posts
0
December 29th, 2022 00:00
Getting Started
Disconnect your computer from the Internet and turn it off, until you are ready to remove the malware.
Think of it like cutting off all communications and putting a patient into a suspended state.
When you are ready to begin, Boot your computer into Safe Mode. Only the minimum required programs and services are loaded in this option. If any malware is set to startup when Windows starts, booting in safe mode should prevent it.
To boot into Windows Safe Mode, follow whichever guide below matches your operating system. This should bring up the Advanced Boot Options menu. Select Safe Mode with Networking and press the Enter key.
You are brought to a menu similar to the page shown below:
Please select an option:
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Enable Boot Logging
Enable VGA Mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
Disable automatic restart on system failure
Start Windows Normally
Reboot
Use the up and down arrow keys to move the highlight to your choice.
If you find that your computer is running faster in Safe Mode, it could be a sign that your computer has a malware infection. Alternatively, it could mean that you have a lot of legitimate programs that normally start up with Windows.
Delete your temporary files before starting any other steps. Doing this could speed up the virus scanning, but it clears the downloaded virus files and lessen the amount that the scanners have to check. You can do this through the Disk Cleanup utility or from the Internet options menu.