My new battery is not charging

First of all you can check the status of AC adaptor and battery is BIOS.

• To access the BIOS mode we need to restart the computer.
• As soon as you see the blue Dell logo start tapping the ‘F2’ key which is at the top of the keyboard.

Note: If you wait too long and the Microsoft Windows appears, then continue to wait until you see the Windows desktop. Now shutdown your computer and try again.

• Under 'General' tab, you will see option for 'Battery information'.
• On that page, you will be able to see the status of battery health and ac adaptor.

You can refer to the image below:

• check the status of battery health and ac adaptor.

You can also try the following steps

• Please let me know the status of light on AC adaptor.
• Try charging your computer with an alternate good known AC adaptor and see if it works.
• If it does not work, remove the battery for your computer and disconnect all the external peripherals (like printers, scanners, or any USB device) connected to your computer.
• Press and hold the power button for 10-15 seconds to drain out the residual power.
• Keep the battery out for atleast 2 - 3 hours.
• Then insert the battery and charge it overnight with the system powered off.
• Then power on the computer and see if it works.

If this does not fix the issue, you need to load the BIOS defaults following the steps below:

• To access the BIOS mode we need to restart the computer.
• As soon as you see the blue Dell logo start tapping the ‘F2’ key which is at the top of the keyboard.
• Select the options 'Load Defaults' ,
• Restart your computer and see if it works.

If it does not resolve the issue, you may need to update the BIOS of your compute or get in touch with Citrix Xendesktop experts

Note: Before flashing the BIOS please check the following:-

• Battery should have 10% or greater charge
• Adapter should be connected
• No external devices should be connected.
• All other programs should be closed and documents saved

You can download BIOS following the same steps as above from the link below:

http://dell.to/OP6XO7 

Steps to download drivers:-

• Click 'Download' to download the list to a folder you will designate.
• Click 'Save'. Then designate the folder you would like to save the files to.
• Once you have designated the folder you would like to save your files to, Click 'OK'.
• Selected downloads will automatically start downloading. Next is Installation.
• To start installation, Click Open folder. Right-click οn downloaded file and select the option to ‘Run as administrator’.
• A small window will appear with 'Continue' and 'Exit' buttons, click 'Continue'.
• In the Select the folder where you want to unzip the files to window, click OK.
• If a message appears asking to create a folder, click 'Yes'. If a message appears asking to overwrite the folder, click 'Yes to All'.
• In the All files were successfully unzipped window, click OK.
• A new window will appear, follow the prompts that appear to finish the installation.
• Restart your computer.

Please reply if you have any further questions.

Regards,

Adrian

Yes that is the problem. Dell laptops need genuine Dell batteries.