2 Posts
2
47089
No supported AlienFX devices were detected
Hi everyone! I have bought a G15 5515 recently and facing "common" (at least it's my understanding after doing a research) issue appearing in all Dell products with Alienware features. The point is I can't get rid of this, no matter what I do. Tried a number of solutions available on Dell Support or Reddit and similar pages, i.e. like this one:
https://www.dell.com/support/kbdoc/en-uk/000141237/alienware-fx-light-issues?lwp=rt
however the problem still appears. After 5 attempts of re-installing Alienware software with no positive effect I decided to do a factory reset of the device. All Dell and Windows updates installed but I still can't manage my laptop through ACC.
Every time after restart, the first start-up of application trigger a Windows notification that ACC service is starting but nothing happens. I receive another notification from ACC that no supported devices were detected or I don't receive anything, app is just stuck on service loading (dots in a circle on the middle) forever. The app itself is not frozen, I can hit the X, but second launch ends up with notification about no supported devices. It's endless.
Did, someone of you, manage to break this loop? Or just know how to solve this? Any suggestions?
Regards,
Marcin
AdrianG001
4 Operator
4 Operator
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4K Posts
1
February 23rd, 2022 21:00
Change the Start Up Type of AWCCService to Automatic
The AWCC might stop working if it is not configured to startup automatically, leading to delay responses from the AWCC. In this case, setting the start-up type of AWCCService to Automatic may solve the trouble .
--
Community moderator extra note: You can also consider Uninstalling and Reinstalling the Alienware Command Center.
(edited)
TechnicalLuck13
1 Message
0
September 14th, 2022 04:00
These three links solved the issue for me. Uninstall --> clean boot --> install --> clean boot --> normal boot.
How to Remove and Reinstall the AWCC
AWCC crashes to installation error 1603 and fails to install
How to Perform a Clean Boot in Windows 10 and Windows 11 to Troubleshoot Software Conflicts
Dell-Brad L
Community Manager
Community Manager
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2.3K Posts
0
August 4th, 2023 22:00
Helpful video:
(edited)
AWX17
154 Posts
0
November 15th, 2021 09:00
Have you tried this process...
How to Remove and Reinstall the Alienware Command Center | Dell Canada
Curtiiss
2 Posts
0
November 23rd, 2021 10:00
Apologize, I got myself involved in discussion with Dell Support, I forgot to check the topic. Thank you for the answer!
Yes I went through the same procedure you pasted. I tried everything that is available here on dell.com, I think so.
I tried uninstall of AWCC and its components through Revo Uninstaller but did not help. Also tried to install AWCC from Microsoft Store like on the link below. It looked very interesting cause it concerns the same notebook series, however it did not solve the problem. I also upgraded to W11 and then performed a factory reset but, still, with no effect.
https://www.dell.com/community/Inspiron/G5-15-5500-Alienware-Command-Center-problems/td-p/7689657
I started to wonder whether my laptop has functionality of AWCC. It should, if not why would they pre-install it and add it to "urgent" software for my notebook in support page.
I know the G-series lacks of some features like overclocking but as far as I know there should exist keyboard backlight settings and sound settings. I can manage sound through AWCC, however keyboard is not visible at all. I doublechecked the datasheet and it clearly states that G15 5515 has a RGB keyboard.
I feel kind of lost right now. Dell-Cares ask me to give a try for another type of reinstallation, this time using powershell or just to do a clean install of Windows. Maybe it's worth to try but I have strange feeling I'm doing the same all way round.
ejn63
10 Elder
10 Elder
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23.2K Posts
0
November 23rd, 2021 11:00
Has the RGB lighting ever worked? What you've copied from the manual lists the three possible keyboards -- non-backlit, monochrome backlit and RGB backlit. It's not necessarily true that your specific system has the third option.
Have you looked up the specifications of your unit with dell.com/support to verify that it has the RGB keyboard option? The vast majority of these I've seen have only the monochrome backlight - only the top-end configurations included the RGB option.
Omar Dell
2 Posts
0
February 23rd, 2022 08:00
I'm having the same issue on my Dell G5 5515 Ryzen edition, and I want to make the fan quiter but no Quiet profile is showing and the PC is not detected in Alienware Command Center.
Frustrating, the fan noise is very high and I want to get it quieter.
Hope someone helps.
Shiva04
1 Message
2
February 27th, 2022 05:00
Hey, did you get any solution to this, am also having same issue everytime I open AWCC it shows a popup that no supported AlienFX device was found ..., I am tired of uninstalling and installing OC and ACC, please let me know
Omar Dell
2 Posts
1
February 27th, 2022 09:00
I have tried all these and same issue still exists.
MercyOP
1 Message
0
June 25th, 2022 23:00
did u found any solution? coz m having the same issue
cayLius
1 Message
0
June 26th, 2022 15:00
I have same problems. g15 5515 ryzen ed.
Daemedes
1 Message
1
August 10th, 2022 14:00
Same problem here, even after the most recent update to awcc
agdane
1 Message
0
August 20th, 2022 03:00
was hopeful with latest update but still broken - i've tried all these fixes - nothing works
Flying_Kiwi
31 Posts
0
August 21st, 2022 08:00
It's only certain features that'll utilise the AlienFX functionality and it depends what country/market/specs you've chosen for your laptop as to whether these features are present. My G5 SE 5505 came with a back-lit keyboard but its NOT an RGB one here in the UK (and even outside the UK there were choices in some markets as to whether you had an RGB or regular (white) back-lit keyboard) so this feature isn't used for controlling that here.
PVEqualsNRT
2 Posts
0
October 20th, 2022 01:00
I too am struggling with this as of today. No hardware changes made, no settings revised, no updates installed before it stopped working randomly. I have attempted clean boot and Alienware driver updates to no avail. It is as if Alienware decided not to work with my PC anymore with no known user-end cause.