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October 14th, 2025 13:38
NVIDIA not found
I bought my laptop in 2022 but did not check for NVIDIA at that time. But now when I checked, it was not showing. It is simply showing that it is not found. I ordered this laptop from the official Dell website, yet how come this major error can occur?
DELL-Cares
Moderator
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October 14th, 2025 14:17
Hi,
Thank you for contacting Dell.
We'll surely check this for you. We have sent you a private message. Kindly, reply to it with the requested information so that we can review and assist you further.
ejn63
10 Elder
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30.2K Posts
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October 14th, 2025 16:57
Could be a hardware failure -- or an order that was mis-placed or misunderstood. The vast majority of Inspiron systems are sold with integrated video only. Discrete GPUs are optional, and usually on higher-line models (5000 or 7000 series, not 3000).
You can look up the original configuration at dell.com/support using the service tag. However after three years, if the GPU you thought you had isn't there, there's no way to add it.
Mohammed Abdul Sameer
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October 14th, 2025 17:31
@ejn63 But I guess I can request for a replace.
ejn63
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30.2K Posts
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October 14th, 2025 17:40
You can ask, but I doubt they'll comply with the request three years after purchase. And that's if you ordered a system with the optional GPU in the first place.
(edited)