Poor Customer Service

Why do Dell offer such a poor Customer Service? I have had to raise a complaint with their Head Office due to:

- Daughter’s laptop not being picked up

- Arrangjng laptop to be collected when advised no one home

- No parts to fix laptop and waiting time of 6 months for a 15 month laptop just out of warranty

- Proposing a solution to just to buy another laptop

- Disjointed Technical Support, Customer Relations and Head Office Departments with little communication between them in place

- Requiring a letter to be written to Head Office from a tech company with no email address available or direct contact. The irony. 

- Communicating that our lap top had been fixed, when had been advised no parts available to fix it, as part of their poor returns process. 

What a disappointing customer experience from Dell.