Problem only occurs while watching videos

Question

So I have the Inspiron 15 5000 series. I've had it for a little over a month.

I really enjoy this laptop but over the past few days I've noticed that the screen has starting glitching over videos. And only over videos. The video could be in miniature mode and the glitch only happens over the video box and not the rest of the laptop screen. It will flash green boxes or lines periodically over the length of the video. And if the video is in full screen, it's even gone black a couple times after making a buzzing noise.

I've already ran a "quick" and a "full" diagnostic and no issues were found. And I've updated the drivers.

Anyone else have this problem? &Anyone have any tips on what my next step should be?

Mary G · Answer

Do not update any drivers. All drivers are customized for your laptop's motherboard and must come from Dell and are rarely if ever updated. Install the original drivers from Dell downloads here-- https://www.dell.com/support/home/us/en/19/products?app=drivers One thing to remember- videos over the Internet can cause problems that have nothing to do with your computer. It could be a problem with your Internet connection, interference, the source of the video or other reasons. If the problem doesn't occur when just using the computer for normal tasks, it is not caused by your computer. If you have problems when not playing videos after reinstalling Dell drivers, contact Dell Support. This forum is users helping other users

Inspiron

Problem only occurs while watching videos

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