When you pulled the CMOS battery did you wait at least 15 minutes before reinstalling it? Also consider replacing the battery while you are at it. You really did not have to remove the CMOS battery when you did the upgrade but you did have to disconnect the main battery and unplug the adapter.
The CMOS battery has nothing to do with the issue.
Unplug the system, disconnect the battery and hold the power button for 30 sec. Reinstall the RAM and double-check that it's firmly seated.
If the the second slot works with the the original RAM and it's the same capacity module you're installing, the RAM may be incompatible; check with your supplier.
If the second slot works with the original RAM and that' s a lower-capacity module, but won't work with a new, higher-capacity module, the issue is very much likely to be a marginal memory socket - for which the solution is a replacement system board.
You haven't mentioned the system model and specific memory module -- knowing those would help as well. that is, is it an Inspiron N5110, 5575, etc. and what CPU does it have?
AdrianG001
4 Operator
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4K Posts
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November 6th, 2020 01:00
When you pulled the CMOS battery did you wait at least 15 minutes before reinstalling it? Also consider replacing the battery while you are at it. You really did not have to remove the CMOS battery when you did the upgrade but you did have to disconnect the main battery and unplug the adapter.
STARFX96
4 Posts
0
November 6th, 2020 08:00
So I need to disconnect the cmos battery instead of the battery then. Wait for 15 minutes. Do I install the rams first or the battery
STARFX96
4 Posts
0
November 6th, 2020 09:00
Old ram is a 8gb PC4-2400T-SA1-11
STARFX96
4 Posts
0
November 6th, 2020 09:00
Dell Inspiron 13 7000(7378)
cpu is a intel i3
ejn63
10 Elder
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30.7K Posts
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November 6th, 2020 09:00
The CMOS battery has nothing to do with the issue.
Unplug the system, disconnect the battery and hold the power button for 30 sec. Reinstall the RAM and double-check that it's firmly seated.
If the the second slot works with the the original RAM and it's the same capacity module you're installing, the RAM may be incompatible; check with your supplier.
If the second slot works with the original RAM and that' s a lower-capacity module, but won't work with a new, higher-capacity module, the issue is very much likely to be a marginal memory socket - for which the solution is a replacement system board.
You haven't mentioned the system model and specific memory module -- knowing those would help as well. that is, is it an Inspiron N5110, 5575, etc. and what CPU does it have?