Unsolved

1 Rookie

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1 Message

5081

April 11th, 2020 23:00

Recovery "your pc/device needs to be repaired"

 Dell inspiron 15 

My pc shows a blue screen, it says

Recovery.. 

"your pc/device needs to be repaired"

File: \BCD

Error code: 0xc00000098

 

I don't think I have any installation media. 

 

IMG_20200412_121738.jpg

 please help me.

What am I supposed to do? 

10 Elder

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30.2K Posts

April 12th, 2020 04:00

First would be to run an extended system diagnostic (F12 at powerup), which will very likely reveal a faulty hard drive you'll second need to replace.

You can obtain the required reinstall media from Dell or Microsoft, and will need a 32G or larger flash drive to produce the install media to reload Windows once the faulty drive is replaced.

 

1 Message

May 7th, 2023 11:00

Window 10 screen blue

4 Operator

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4K Posts

May 12th, 2023 03:00

Power on and off your computer three times
On the third time, your computer will boot into the Advanced Recovery environment
Click Advanced Options
Click Troubleshoot
Click Reset this PC
Click Keep my files
Choose your account
Enter your password
Click Continue
Click Reset

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